# 🆘 Get Help **URL:** https://forum.empyrion-homeworld.net/c/hws-get-support/support/35.md?page=1 [Latest](https://forum.empyrion-homeworld.net/latest.md) · [Categories](https://forum.empyrion-homeworld.net/categories.md) · [Tags](https://forum.empyrion-homeworld.net/tags.md) **Page:** 2 --- ## [I need help please - Request for a Supergate #3 Please (August 2026 Season)](https://forum.empyrion-homeworld.net/t/i-need-help-please-request-for-a-supergate-3-please-august-2026-season/40102)
**Author:** [@Lecko](https://forum.empyrion-homeworld.net/u/Lecko)\ **Replies:** 3\ **Last updated:** [August 30, 2026, 1:32pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-request-for-a-supergate-3-please-august-2026-season/40102 "2026-08-30T13:32:31Z")
======= NOTICE FOR HELP ======= What happened? =\> Request for a Supergate #3 Please (August 2026 Season) Player(s) with issue? (steam name) =\> Lecko Server? (+ EU or + NA or RE EU or RE NA) =\> RE NA When did it ha… --- ## [Characted bugged on login](https://forum.empyrion-homeworld.net/t/characted-bugged-on-login/40105)
**Author:** [@Reapernor](https://forum.empyrion-homeworld.net/u/Reapernor)\ **Replies:** 2\ **Last updated:** [August 30, 2026, 11:21am UTC](https://forum.empyrion-homeworld.net/t/characted-bugged-on-login/40105 "2026-08-30T11:21:44Z")
======= NOTICE FOR HELP ======= What happened? =\> Logged in today and my character is bugged, none of the items on the hotbar are usable, my jetpack is unlimited, and it looks like i’m immortal as i have 0 hp and respa… --- ## [Lost mission keycards after disconnect](https://forum.empyrion-homeworld.net/t/lost-mission-keycards-after-disconnect/40098)
**Author:** [@bim\_1337](https://forum.empyrion-homeworld.net/u/bim_1337)\ **Replies:** 11\ **Last updated:** [August 29, 2026, 7:57pm UTC](https://forum.empyrion-homeworld.net/t/lost-mission-keycards-after-disconnect/40098 "2026-08-29T19:57:27Z")
======= NOTICE FOR HELP ======= What happened? =\> Lost keycards and all inventory after a disconnect. Can’t progress mission offworld grave burning bridges without keycards. Player(s) with issue? (steam name) =\> bim\_… --- ## [MADE A BIG CV , when i moved it for the first time there was a collision with my smaller ship and it blew the side out of the cv , i have stripped the back end trying to removed the small ship but cant move, NA server , orbit of Akua](https://forum.empyrion-homeworld.net/t/made-a-big-cv-when-i-moved-it-for-the-first-time-there-was-a-collision-with-my-smaller-ship-and-it-blew-the-side-out-of-the-cv-i-have-stripped-the-back-end-trying-to-removed-the-small-ship-but-cant-move-na-server-orbit-of-akua/40096)
**Author:** [@Elfwytch](https://forum.empyrion-homeworld.net/u/Elfwytch)\ **Replies:** 1\ **Last updated:** [August 27, 2026, 2:54pm UTC](https://forum.empyrion-homeworld.net/t/made-a-big-cv-when-i-moved-it-for-the-first-time-there-was-a-collision-with-my-smaller-ship-and-it-blew-the-side-out-of-the-cv-i-have-stripped-the-back-end-trying-to-removed-the-small-ship-but-cant-move-na-server-orbit-of-akua/40096 "2026-08-27T14:54:57Z")
======= NOTICE FOR HELP ======= What happened? =\> collision between cv and sv Player(s) with issue? (steam name) =\> Server? (EU or NA) =\> NA When did it happen? (Use server time: type ingame cb:time) =\> aug 25th… --- ## [I need help please](https://forum.empyrion-homeworld.net/t/i-need-help-please/40094)
**Author:** [@Stationmonkey](https://forum.empyrion-homeworld.net/u/Stationmonkey)\ **Replies:** 6\ **Last updated:** [August 28, 2026, 11:04am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40094 "2026-08-28T11:04:45Z")
======= NOTICE FOR HELP ======= What happened? =\> Lost my ship during the quest line where you bring the AI core to the Relay. Fahrenheit 451, after real life stopped me continuing on at that moment I came back and so… --- ## [I need help please-cannot login](https://forum.empyrion-homeworld.net/t/i-need-help-please-cannot-login/40093)
**Author:** [@SebaT3](https://forum.empyrion-homeworld.net/u/SebaT3)\ **Replies:** 5\ **Last updated:** [August 27, 2026, 8:11pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-cannot-login/40093 "2026-08-27T20:11:56Z")
======= NOTICE FOR HELP ======= What happened? =\> I cannot login to the server Player(s) with issue? (steam name) =\> Eradicator1 Server? (EU or NA) =\> HWS+ RE EU When did it happen? (Use server time: type ingame … --- ## [I need help please - can't go longer to my base and CV on Meta](https://forum.empyrion-homeworld.net/t/i-need-help-please-cant-go-longer-to-my-base-and-cv-on-meta/40090)
**Author:** [@TMT241](https://forum.empyrion-homeworld.net/u/TMT241)\ **Replies:** 2\ **Last updated:** [August 27, 2026, 7:44pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-cant-go-longer-to-my-base-and-cv-on-meta/40090 "2026-08-27T19:44:56Z")
======= NOTICE FOR HELP ======= What happened? =\> I wasn’t in the game since some days because of health problems. The last time i was in my base on Meta. A moment after logging in, i was thrown ~30km away from Meta, a… --- ## [Help me, where am I going wrong? My 185 DNA is lost.](https://forum.empyrion-homeworld.net/t/help-me-where-am-i-going-wrong-my-185-dna-is-lost/40087)
**Author:** [@cngzmlk](https://forum.empyrion-homeworld.net/u/cngzmlk)\ **Replies:** 4\ **Last updated:** [August 27, 2026, 1:34pm UTC](https://forum.empyrion-homeworld.net/t/help-me-where-am-i-going-wrong-my-185-dna-is-lost/40087 "2026-08-27T13:34:27Z")
======= NOTICE FOR HELP ======= I have an issue with my HWS DNA. I had 115 HWS DNA on my HWS Connect profile. Today, I put 180 more HWS DNA into my OCD. However, my HWS Connect page is still showing 115 DNA. It did not … --- ## [I need help please](https://forum.empyrion-homeworld.net/t/i-need-help-please/40085)
**Author:** [@DrDiddles](https://forum.empyrion-homeworld.net/u/DrDiddles)\ **Replies:** 1\ **Last updated:** [August 26, 2026, 7:38am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40085 "2026-08-26T07:38:10Z")
======= NOTICE FOR HELP ======= What happened? =\> Can find NPC to give Patron Core Player(s) with issue? (steam name) =\> DrDiddles Server? (EU or NA) =\> NA When did it happen? (Use server time: type ingame cb:ti… --- ## [I need help please](https://forum.empyrion-homeworld.net/t/i-need-help-please/40082)
**Author:** [@zakso7961](https://forum.empyrion-homeworld.net/u/zakso7961)\ **Replies:** 2\ **Last updated:** [August 25, 2026, 7:12am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40082 "2026-08-25T07:12:42Z")
======= NOTICE FOR HELP ======= What happened? =\> stuck inside of patron thing Player(s) with issue? (steam name) =\> Server? (EU or NA) =\> NA When did it happen? (Use server time: type ingame cb:time) =\> On whi… --- ## [I need help please - Request for a Supergate #2 Please (August 2026 Season)](https://forum.empyrion-homeworld.net/t/i-need-help-please-request-for-a-supergate-2-please-august-2026-season/40077)
**Author:** [@Lecko](https://forum.empyrion-homeworld.net/u/Lecko)\ **Replies:** 1\ **Last updated:** [August 24, 2026, 9:52am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-request-for-a-supergate-2-please-august-2026-season/40077 "2026-08-24T09:52:07Z")
======= NOTICE FOR HELP ======= What happened? =\> Request for a Supergate #2 Please (August 2026 Season) Player(s) with issue? (steam name) =\> Lecko Server? (+ EU or + NA or RE EU or RE NA) =\> RE NA When did it ha… --- ## [New StarGate configure](https://forum.empyrion-homeworld.net/t/new-stargate-configure/40074)
**Author:** [@bluehawk46](https://forum.empyrion-homeworld.net/u/bluehawk46)\ **Replies:** 3\ **Last updated:** [August 24, 2026, 9:47am UTC](https://forum.empyrion-homeworld.net/t/new-stargate-configure/40074 "2026-08-24T09:47:47Z")
======= NOTICE FOR HELP ======= When you get a chance to setup this for us, much appreciated. 4224346 → 2569722 Srigor sector Jumper → Orramahh 2569722 → 4224346 Orramahh jumper → Srigor Sector What happened? =\> … --- ## [I need help please - Taxation!](https://forum.empyrion-homeworld.net/t/i-need-help-please-taxation/40067)
**Author:** [@Lazerton](https://forum.empyrion-homeworld.net/u/Lazerton)\ **Replies:** 5\ **Last updated:** [August 18, 2026, 1:44pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-taxation/40067 "2026-08-18T13:44:09Z")
======= NOTICE FOR HELP ======= What happened? =\> I have been taxed A LOT for being on the homeworld with a capital vessel. Player(s) with issue? (steam name) =\> I have no capital vessel (disappeared a long time ago… --- ## [Repair template backup](https://forum.empyrion-homeworld.net/t/repair-template-backup/40064)
**Author:** [@Spezzy](https://forum.empyrion-homeworld.net/u/Spezzy)\ **Replies:** 1\ **Last updated:** [August 17, 2026, 9:17am UTC](https://forum.empyrion-homeworld.net/t/repair-template-backup/40064 "2026-08-17T09:17:46Z")
======= NOTICE FOR HELP ======= What happened? =\> I was testing the EGS insurance feature on a ship and accidentally overwrote the ship’s repair template. The ship was heavily damaged at the time of the overwriting, an… --- ## [.Lost ownership of ship](https://forum.empyrion-homeworld.net/t/lost-ownership-of-ship/40060)
**Author:** [@Raptor63](https://forum.empyrion-homeworld.net/u/Raptor63)\ **Replies:** 1\ **Last updated:** [August 16, 2026, 7:26am UTC](https://forum.empyrion-homeworld.net/t/lost-ownership-of-ship/40060 "2026-08-16T07:26:09Z")
======= NOTICE FOR HELP ======= What happened? =\> Player(s) with issue? (steam name) =\> Server? (+ EU or + NA or RE EU or RE NA) =\> When did it happen? (Use server time: type ingame cb:time) =\> On which Playfiel… --- ## [I need help please](https://forum.empyrion-homeworld.net/t/i-need-help-please/40062)
**Author:** [@Lecko](https://forum.empyrion-homeworld.net/u/Lecko)\ **Replies:** 3\ **Last updated:** [August 16, 2026, 11:30pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40062 "2026-08-16T23:30:24Z")
======= NOTICE FOR HELP ======= What happened? =\> Request for a Supergate #1 Please (August 2026 Season) Player(s) with issue? (steam name) =\> Lecko Server? (+ EU or + NA or RE EU or RE NA) =\> RE NA When did it ha… --- ## [ECC HQ text-box empty](https://forum.empyrion-homeworld.net/t/ecc-hq-text-box-empty/40059)
**Author:** [@Mork](https://forum.empyrion-homeworld.net/u/Mork)\ **Replies:** 4\ **Last updated:** [August 16, 2026, 12:19pm UTC](https://forum.empyrion-homeworld.net/t/ecc-hq-text-box-empty/40059 "2026-08-16T12:19:49Z")
======= NOTICE FOR HELP ======= What happened? =\> Want to get Origin gun. Can’t talk to NPC because text-boxes of NPCs are empty. Player(s) with issue? (steam name) =\> Pajatric Server? (+ EU or + NA or RE EU or RE N… --- ## [I need help please](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057)
**Author:** [@Nautilus](https://forum.empyrion-homeworld.net/u/Nautilus)\ **Replies:** 17\ **Last updated:** [August 16, 2026, 7:14am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057 "2026-08-16T07:14:57Z")
======= NOTICE FOR HELP ======= What happened? =\> I did not receive tokens from Mrs. Officer for free resources. Player(s) with issue? (steam name) =\> Anubis Server? (+ EU or + NA or RE EU or RE NA) =\> RE EU When … --- ## [Activate a residence i bought on HWS connect](https://forum.empyrion-homeworld.net/t/activate-a-residence-i-bought-on-hws-connect/40054)
**Author:** [@Thedarkfilou](https://forum.empyrion-homeworld.net/u/Thedarkfilou)\ **Replies:** 1\ **Last updated:** [August 15, 2026, 5:06pm UTC](https://forum.empyrion-homeworld.net/t/activate-a-residence-i-bought-on-hws-connect/40054 "2026-08-15T17:06:26Z")
======= NOTICE FOR HELP ======= Player(s) with issue? (steam name) =\> Hi, I purchased a HWS residence and i would like to activate/use it onHWS RE NA Server? (+ EU or + NA or RE EU or RE NA) =\> HWS RE NA When did it… --- ## [I need help please](https://forum.empyrion-homeworld.net/t/i-need-help-please/40052)
**Author:** [@Robobot1747](https://forum.empyrion-homeworld.net/u/Robobot1747)\ **Replies:** 6\ **Last updated:** [August 15, 2026, 12:21am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40052 "2026-08-15T00:21:18Z")
======= NOTICE FOR HELP ======= What happened? =\> I lost a large quantity of industrial fuel because the logistics window unexpectedly closed and it got dropped somewhere. It was either 142 or 172 units of fuel, not 10… --- ## [I need help please](https://forum.empyrion-homeworld.net/t/i-need-help-please/40036)
**Author:** [@Vexxed](https://forum.empyrion-homeworld.net/u/Vexxed)\ **Replies:** 1\ **Last updated:** [August 10, 2026, 9:50am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40036 "2026-08-10T09:50:26Z")
======= NOTICE FOR HELP ======= What happened? =\> I disconnected at the border of the sector/planet playfields and when i logged back in, i couldnt use my ship…i tried everything and now im stranded in ECC sector. I ca… --- ## [Patreon Core issue](https://forum.empyrion-homeworld.net/t/patreon-core-issue/40035)
**Author:** [@Swampy](https://forum.empyrion-homeworld.net/u/Swampy)\ **Replies:** 11\ **Last updated:** [August 11, 2026, 8:28am UTC](https://forum.empyrion-homeworld.net/t/patreon-core-issue/40035 "2026-08-11T08:28:35Z")
======= NOTICE FOR HELP ======= What happened? =\> I swear i have the worst luck with these things. I used the structure commander to salvage a ship like i was supposed to but didnt get the patreon core back. i’ve sear… --- ## [Lost dna](https://forum.empyrion-homeworld.net/t/lost-dna/40038)
**Author:** [@Rufus](https://forum.empyrion-homeworld.net/u/Rufus)\ **Replies:** 4\ **Last updated:** [August 10, 2026, 7:24pm UTC](https://forum.empyrion-homeworld.net/t/lost-dna/40038 "2026-08-10T19:24:50Z")
======= NOTICE FOR HELP ======= What happened? =\> Lost my 100 dna in letter delivery mission Player(s) with issue? (steam name) =\> Sampo Server? (+ EU or + NA or RE EU or RE NA) =\> RE NA When did it happen? (Use s… --- ## [Trapped on ECC teleport monolith](https://forum.empyrion-homeworld.net/t/trapped-on-ecc-teleport-monolith/40034)
**Author:** [@Robobot1747](https://forum.empyrion-homeworld.net/u/Robobot1747)\ **Replies:** 1\ **Last updated:** [August 9, 2026, 7:02pm UTC](https://forum.empyrion-homeworld.net/t/trapped-on-ecc-teleport-monolith/40034 "2026-08-09T19:02:32Z")
======= NOTICE FOR HELP ======= What happened? =\> A teleport mishap with the pizza palace teleporter left me in the basement of the monolith and the door won’t open. Player(s) with issue? (steam name) =\> robobot1747 … --- ## [I need help please](https://forum.empyrion-homeworld.net/t/i-need-help-please/40017)
**Author:** [@Beunruhigende\_Bewegu](https://forum.empyrion-homeworld.net/u/Beunruhigende_Bewegu)\ **Replies:** 1\ **Last updated:** [August 1, 2026, 11:59am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40017 "2026-08-01T11:59:48Z")
======= NOTICE FOR HELP ======= What happened? =\> Ship tuch timer ran out. Player(s) with issue? (steam name) =\> Beunruhigende Bewegung Server? (+ EU or + NA or RE EU or RE NA) =\> EU When did it happen? (Use serve… --- ## [Ship deleted, can anything be done?](https://forum.empyrion-homeworld.net/t/ship-deleted-can-anything-be-done/40015)
**Author:** [@alkis76](https://forum.empyrion-homeworld.net/u/alkis76)\ **Replies:** 2\ **Last updated:** [July 30, 2026, 8:13pm UTC](https://forum.empyrion-homeworld.net/t/ship-deleted-can-anything-be-done/40015 "2026-07-30T20:13:26Z")
======= NOTICE FOR HELP ======= What happened? =\> I had a health issue for a while, I had my laptop with me which can’t do much, I was just logging for touching my Perses career and touching my ships while straggling w… --- ## [Help Me please!](https://forum.empyrion-homeworld.net/t/help-me-please/40009)
**Author:** [@Fantorial](https://forum.empyrion-homeworld.net/u/Fantorial)\ **Replies:** 11\ **Last updated:** [July 26, 2026, 6:55pm UTC](https://forum.empyrion-homeworld.net/t/help-me-please/40009 "2026-07-26T18:55:33Z")
======= NOTICE FOR HELP ======= What happened? =\> The vessel disappeared. Player(s) with issue? (steam name) =\> Fantorial Server? (+ EU or + NA or RE EU or RE NA) =\> NA When did it happen? (Use server time: typ… --- ## [Base and Ship deleted, anything can be done?](https://forum.empyrion-homeworld.net/t/base-and-ship-deleted-anything-can-be-done/40008)
**Author:** [@Arieous](https://forum.empyrion-homeworld.net/u/Arieous)\ **Replies:** 5\ **Last updated:** [July 26, 2026, 10:36am UTC](https://forum.empyrion-homeworld.net/t/base-and-ship-deleted-anything-can-be-done/40008 "2026-07-26T10:36:30Z")
Ship: | Silly Goose III | 3517064 | Base: | Repair Station EIV | 499310 | Both were in the Epsilon IV Sector in Space. I had 2 seasons worth of goods on my station. I have been working overtime to pay for car repairs… --- ## [HWS Connect Daily Loot July 2026](https://forum.empyrion-homeworld.net/t/hws-connect-daily-loot-july-2026/39986)
**Author:** [@maverick241](https://forum.empyrion-homeworld.net/u/maverick241)\ **Replies:** 15\ **Last updated:** [July 24, 2026, 4:13pm UTC](https://forum.empyrion-homeworld.net/t/hws-connect-daily-loot-july-2026/39986 "2026-07-24T16:13:24Z")
======= NOTICE FOR HELP ======= What happened? =\> Daily loot not working since new cycle Player(s) with issue? (steam name) =\> Maverick Server? (+ EU or + NA or RE EU or RE NA) =\> HWS+ EU When did it happen? (Use … --- ## [I am not receiving my loot](https://forum.empyrion-homeworld.net/t/i-am-not-receiving-my-loot/40001)
**Author:** [@Raptor63](https://forum.empyrion-homeworld.net/u/Raptor63)\ **Replies:** 1\ **Last updated:** [July 22, 2026, 12:15am UTC](https://forum.empyrion-homeworld.net/t/i-am-not-receiving-my-loot/40001 "2026-07-22T00:15:33Z")
======= NOTICE FOR HELP ======= What happened? =\> When I click the daily loot button nothing appears in my empty backpack or belt Player(s) with issue? (steam name) =\> Server? (+ EU or + NA or RE EU or RE NA) =\> W… [Previous page](https://forum.empyrion-homeworld.net/c/hws-get-support/support/35.md) [Next page](https://forum.empyrion-homeworld.net/c/hws-get-support/support/35.md?page=2)