Account missing

======= NOTICE FOR HELP =======

What happened:
=> I have been gone for about a year, and tried to log in, only to find my account is no longer existing?

Player(s) with issue:
=> Your out of game webpage

=> NA and EU

Time (cb:time):
=> 6:50 PM EST

=> Out of game HWS related.

Structure Name(s):
=> None

Structure ID(s):
=> None

How can we help you now:
=> I would like to know if I have lost everything?


you have to login to the game to activate HWS Connect again. Just login, move; and wait a few minutes and HWS Connect should show everything again.

1 Like

Thank you for your reply, I don’t know if you can look, but I thought I had a higher cargo level (7) and a higher bank that could hold 70m when I last played. Also, I had not touched my cargo slots that had over the max amount in them based upon their levels before the changes.

I’ve been away for a while, so what changed with these features?

OCD Level never changes even if you are gone.
Not sure how long you are gone but we changed a bit the last years, like no 700k slots anymore.
Keep Bank Credits: Not sure. I don’t find any player with the name “Lokiet”, so you would have to give us a name first to check.

Try Loki_McNeil

Checked it. On NA you have keep 70 mil

Ok, thank you for the help. I must have misread that.

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