# Backpack fell thru floor/ not retrievable
**URL:** https://forum.empyrion-homeworld.net/t/backpack-fell-thru-floor-not-retrievable/33160
**Category:** 🆘 Get Help
**Created:** [September 5, 2022, 10:11pm UTC](https://forum.empyrion-homeworld.net/t/backpack-fell-thru-floor-not-retrievable/33160 "2022-09-05T22:11:41Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@ZeroCool](https://forum.empyrion-homeworld.net/u/ZeroCool)
#### Post date: [September 5, 2022, 10:11pm UTC](https://forum.empyrion-homeworld.net/t/backpack-fell-thru-floor-not-retrievable/33160/1 "2022-09-05T22:11:41Z")
======= NOTICE FOR HELP =======
**What happened?**
=\> Backpack fell through the floor of a mission poi and the floor blocks are invincible. Just after that the server restart came and I lost everything. I had spent a lot of credits on the had. I am a master patreon and have purchased many support packs so far and I would very much appreciate some customer service.
**Player(s) with issue? _(steam name)_**
=\> Zerocool
**Server? _(EU or NA or RE EU or RE NA)_**
=\> NA
**When did it happen? _(Use server time: type ingame cb:time)_** around 9/5 23:45 server time
=\>
**On which Playfield?**
=\> Haven Moon
**[Structure Name(s)](https://empyrion-homeworld.net/hws-connect.html#page-structures)?** Radar Station for story mission
=\>
**Structure ID(s) _(Open ingame console and type di)_?**
=\>
**How can we help you now?**
=\> Can you please restore my items to me? I lot of lot of credits worth of stuff and I am very frustrated at this point after what happened last night at this poi with my ship.
---
### Author:  [@Jimwons2](https://forum.empyrion-homeworld.net/u/Jimwons2)
#### Post date: [September 6, 2022, 6:07am UTC](https://forum.empyrion-homeworld.net/t/backpack-fell-thru-floor-not-retrievable/33160/2 "2022-09-06T06:07:29Z")
Backpack through the floor is an age old empyrion bug. Not something the admins can fix.
Btw being patron doesnt grant you any special treatment per say.
Patreon is about supporting the community and the hws team for the servers
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### Author:  [@Dr.Dark](https://forum.empyrion-homeworld.net/u/Dr.Dark)
#### Post date: [September 6, 2022, 6:13am UTC](https://forum.empyrion-homeworld.net/t/backpack-fell-thru-floor-not-retrievable/33160/3 "2022-09-06T06:13:56Z")
We can’t fix the bug itself, but we can restore the backpack.
@RexXxuS
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### Author:  [@RexXxuS](https://forum.empyrion-homeworld.net/u/RexXxuS)
#### Post date: [September 6, 2022, 6:33am UTC](https://forum.empyrion-homeworld.net/t/backpack-fell-thru-floor-not-retrievable/33160/4 "2022-09-06T06:33:18Z")
Welcome to HWS,
> [@ZeroCool](#):
>
> I lot of lot of credits worth of stuff
You mean those items? It’s what I found at least. Restored it now.
> [@ZeroCool](#):
>
> Just after that the server restart came
For the future make sure to not do POIs before or after a server restart.
---
### Author:  [@ZeroCool](https://forum.empyrion-homeworld.net/u/ZeroCool)
#### Post date: [September 6, 2022, 11:15pm UTC](https://forum.empyrion-homeworld.net/t/backpack-fell-thru-floor-not-retrievable/33160/5 "2022-09-06T23:15:47Z")
Thank you very much for your help! I am new here and am aware of the restart times now so I will be careful to plan ahead going forward.
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### Author:  [@system](https://forum.empyrion-homeworld.net/u/system)
#### Post date: [September 9, 2022, 11:16pm UTC](https://forum.empyrion-homeworld.net/t/backpack-fell-thru-floor-not-retrievable/33160/6 "2022-09-09T23:16:41Z")
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