Broken account?

======= NOTICE FOR HELP =======

What happened?
=> after the log out, the server doesn’t let me into the game anymore. the game no longer loads until the end. I can join other servers. I emptied the cache. maybe you can look over it what is wrong with my account. Lootwig, freelancer HQ. Thank you very much

Player(s) with issue? (steam name)
=> Lootwig, Freelancer HQ

Server? (EU or NA)
=> EU

When did it happen? (Use server time: type ingame cb:time)
=> atm

On which Playfield?
=> Freelancer HQ

Structure Name(s)?
=> connection problems overall

Structure ID(s) (Open ingame console and type di)?

How can we help you now?

Hey, please go to HWS Connect and then Player Info.
Then send me your Entity ID :slightly_smiling_face:

Entity Id: 5964858

Try logging in now.
I moved you to ECC.

fine :slight_smile: it works, but how should i come back to freelancer hq ?

Give me a minute. I’ll teleport you to me and take you there.

perfect, thank you for the quick response

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