Can not connect to the server

======= NOTICE FOR HELP =======

What happened: 2 days in a row I can not connect to the server (Connecting animation just goes for couple of minutes and then returns to the main menu). I tried a couple of other servers and they work OK.
Player(s) with issue: me
Server: EU
Time (cb:time): N/A
Playfield: Alliance home
Structure Name(s): N/A
Structure ID(s): N/A
How can we help you now: Is there some sort of IP block/protection? I could try direct connect if I knew IP:PORT.

I warped oyu a bit. maybe something was up at your location.

But you sure you waited long enough? Alliance HQ (not Home btw) is a crouded Playfield. The logs show you logged out or stopped the login after less than a minute. You need to wait longer. Up to 5 minutes

I don’t cancel connection, I just wait and it fails itself in about 1 minute. Here’s a video:

Here’s what I can see in the client logs:

13-20:04:19.680 21_04 -LOG- Connecting to server HWS EU |PvPvE|Custom Universe|Story|Hard|Active|Mods…
6597:IOCR, ID_OPEN_CONNECTION_REQUEST
13-20:04:19.913 21_04 -LOG- Steam: GetAuthSessionTicket for player 1234567890: 10
13-20:04:20.111 21_04 -LOG- Connected to server [EAC.ConnReset]
13-20:04:20.117 21_04 -LOG- Window ‘WaitingMessage’ is already open
13-20:04:20.117 21_04 -LOG- Starting Client game. Local player 12345678980/‘Kassidi’
13-20:04:20.118 21_04 -LOG- EAC: Pushing 24 bytes from dedi to EAC
13-20:04:20.128 21_04 -LOG- EAC: Popped 24 bytes for dedi (seq 0)
13-20:04:20.310 21_04 -LOG- EAC: Pushing 24 bytes from dedi to EAC

13-20:05:23.070 21_05 -LOG- EAC: Popped 2 messsages in a row
13-20:05:25.572 21_05 -LOG- EAC: Popped 252 bytes for dedi (seq 55)
13-20:05:25.572 21_05 -LOG- EAC: Popped 2 messsages in a row
13-20:05:28.073 21_05 -LOG- EAC: Popped 252 bytes for dedi (seq 57)
13-20:05:28.073 21_05 -LOG- EAC: Popped 2 messsages in a row
13-20:05:30.575 21_05 -LOG- EAC: Popped 252 bytes for dedi (seq 59)
13-20:05:30.575 21_05 -LOG- EAC: Popped 2 messsages in a row
13-20:05:33.076 21_05 -LOG- EAC: Popped 252 bytes for dedi (seq 61)
13-20:05:33.076 21_05 -LOG- EAC: Popped 2 messsages in a row
The server has disconnected from the client. Most likely the server has shut down.

(Filename: Line: 778)

13-20:05:33.773 21_05 -LOG- Got disconnected from server: LostConnection
13-20:05:33.773 21_05 -LOG- Steam: CancelAuthTicket 10, disconnect reason: LostConnection
13-20:05:33.774 21_05 -LOG- Disconnected from server [ConnRes]
13-20:05:33.806 21_05 -LOG- Got disconnected from server: Disconnected

I wonder if there’s something like connection timeout setting on the Client side which I can increase…

The problem is obviously on my side. Please feel free to close this support request. I was able to connect finally.

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