# Connection problems - need help pls
**URL:** https://forum.empyrion-homeworld.net/t/connection-problems-need-help-pls/39095
**Category:** 🆘 Get Help
**Tags:** support, help, hwsconnect, hws-connect
**Created:** [August 5, 2025, 4:58pm UTC](https://forum.empyrion-homeworld.net/t/connection-problems-need-help-pls/39095 "2025-08-05T16:58:11Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@Jorck](https://forum.empyrion-homeworld.net/u/Jorck)
#### Post date: [August 5, 2025, 4:58pm UTC](https://forum.empyrion-homeworld.net/t/connection-problems-need-help-pls/39095/1 "2025-08-05T16:58:12Z")
======= NOTICE FOR HELP =======
**What happened?**
=\> Problems with connection to hws-server
**Player(s) with issue? _(steam name)_**
=\> Jorck
**Server? _(+ EU or + NA or RE EU or RE NA)_**
=\> RE EU
**When did it happen? _(Use server time: type ingame cb:time)_**
=\> yesterday (05.08.2025)
**On which Playfield?**
=\>
**[Structure Name(s)](https://empyrion-homeworld.net/hws-connect.html#page-structures)?**
=\>
**Structure ID(s) _(Open ingame console and type di)_?**
=\>
**How can we help you now?**
=\> Hi - after a long time, I wanted to get back on the hws server. I was able to connect briefly once and play for a few minutes. Since then, unfortunately, I haven’t been able to connect to the server. I emptied the “Cache” folder (as recommended). It always downloads the file without any problems. But then nothing else happens. It just says: Connecting to server… I waited some time with this message, but nothing happened.
Unfortunately, I have no idea what else I could do besides the usual things (restarting PC, updates, etc.). I would be very grateful if someone could give me an idea how I could solve this connection problem. Thank you! 🙂
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### Author:  [@RexXxuS](https://forum.empyrion-homeworld.net/u/RexXxuS)
#### Post date: [August 6, 2025, 8:31am UTC](https://forum.empyrion-homeworld.net/t/connection-problems-need-help-pls/39095/2 "2025-08-06T08:31:17Z")
Willkommen auf meinem Server @Jorck
kein Problem wegen Deutsch, da ich Deutscher bin 😉
Kannst du mir bitte deinen client log schicken?
Den findest du ca. hier:
`E:\steam\steamapps\common\Empyrion - Galactic Survival\Logs\4747`
also am Besten den Ordner zippen und hier per drag and drop reinziehen wenn es geht oder bei Google Drive oder so hochladen.
Ich vermute da ist ein Fehler im Hintergrund, der dich vom joinen abhält.
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### Author:  [@Jorck](https://forum.empyrion-homeworld.net/u/Jorck)
#### Post date: [August 6, 2025, 10:52am UTC](https://forum.empyrion-homeworld.net/t/connection-problems-need-help-pls/39095/3 "2025-08-06T10:52:10Z")
[4747.zip](https://forum.empyrion-homeworld.net/uploads/short-url/2RkjGXAt7emn1XU6ka5eINkr9cx.zip) (763.1 KB)
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### Author:  [@Jorck](https://forum.empyrion-homeworld.net/u/Jorck)
#### Post date: [August 6, 2025, 10:53am UTC](https://forum.empyrion-homeworld.net/t/connection-problems-need-help-pls/39095/4 "2025-08-06T10:53:15Z")
Hey Rexxxus: Danke für deine Antwort. Ich habe die zip-Datei hier hochgeladen und hoffe, dass du damit etwas anfangen kannst. Im Ordner “Logs” waren noch einige andere Ordner mit 4stelligen Zahlen.
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### Author:  [@Jorck](https://forum.empyrion-homeworld.net/u/Jorck)
#### Post date: [August 7, 2025, 7:33am UTC](https://forum.empyrion-homeworld.net/t/connection-problems-need-help-pls/39095/5 "2025-08-07T07:33:45Z")
Ich habe das Verbindungsproblem beheben können. Wie, weiß ich ehrlich gesagt nicht. Es war wohl ein update eines Hardwaretreibers. Jedenfalls ist mein Anliegen damit erledigt und ich kann munter weiterspielen. 🙂
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### Author:  [@RexXxuS](https://forum.empyrion-homeworld.net/u/RexXxuS)
#### Post date: [August 7, 2025, 8:30am UTC](https://forum.empyrion-homeworld.net/t/connection-problems-need-help-pls/39095/6 "2025-08-07T08:30:38Z")
Guten Morgen @Jorck
freut mich zu hören, dass das Problem gelöst wurde! Manchmal sind so Probleme auch magisch weg 😉
Deine Logs sahen sonst auf den ersten Blick auch in Ordnung aus.
Viel Spaß dir
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### Author:  [@Bob](https://forum.empyrion-homeworld.net/u/Bob)
#### Post date: [August 7, 2025, 8:51am UTC](https://forum.empyrion-homeworld.net/t/connection-problems-need-help-pls/39095/7 "2025-08-07T08:51:32Z")
sometimes:
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### Author:  [@system](https://forum.empyrion-homeworld.net/u/system)
#### Post date: [August 8, 2025, 8:52am UTC](https://forum.empyrion-homeworld.net/t/connection-problems-need-help-pls/39095/8 "2025-08-08T08:52:18Z")
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