Could use some help

======= NOTICE FOR HELP =======

What happened?
=> Yesterday i was playing an instance, i gave up and disconnected during a mission. This morning i connect and i find that all my asset on Al-Mu, bases, CV, and all containers content wiped.
I really dont know what happened, but thats hours of playtime on this server…

Player(s) with issue? (steam name)
=> Rosen Thaal

Server? (EU or NA or RE)
=> RE

When did it happen? (Use server time: type ingame cb:time)
=> 14 oct 2021 prior to 14h

On which Playfield?

Structure Name(s)?

=> LM - Intrepid
LM - Explorer

Structure ID(s) (Open ingame console and type di)?
=> BA ID: 9290055
CV ID: 9570939

How can we help you now?
=> Well its hours and hours of in game time, i dont know if the problem comes from a mistake i made, or else, but if by any chance i could get all or even part of the assets back…
thank you for your time, i used to play a lot on EU 2 years ago, we talked a bit together i was willing to by a planet to support, and still i am by the way.
Cheers Rexxus

Welcome back to HWS @Rosen_Thaal
are you sure you logged in to the right server? You mention HWS RE, which has 1 Instance?

Hello there,

yes i am sure, i am on the RE only now, what i mean by instance is a mission tru a portal :stuck_out_tongue:

Ok weird. Tool says they are still there.
You tried to restart your game already I guess?
I’ll check it out in a bit otherwise.

Oh ok cool, thank you really much for your help. I did restart game and tried a files check up on steam. No difference.
Since we talk, i d like to buy 2 NPC cores and a lovely planet can we discuss that later?

Hm ok, omw in some minutes after testing something for HWS+.

Yes sure, just send me a PM, thanks.

Ok i will!
Thnx again for your time
I realize i forgot a third structure …

BA “Depot” ID: 9430106

Ok, right now the playfield seems to be corrupt. I can’t warp to your structures. Probably also the reason why there is an issue.
A server restart fixes such cases 99%. I’ll recheck at 6pm again.

ok thank you very much i let you know here dont bother go there mate!

It seemed to work after the server restart.

yes mate i am on it was about to text you!
Thnx for the help!


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