Credits missing, EB bank level reset

[thedevilfrog]

======= NOTICE FOR HELP =======

What happened?
=> For the last 2 years ive had 135 million ish credits in the bank, and had previously bought EB level of 5. EB level has now resorted to 3, and says i’ve never bought the package when indeed it was the very first thing i bought all those years ago.

Player(s) with issue? (steam name)
=>

thedevilfrog
Server? (EU or NA or RE EU or RE NA)
=>

HWS+ EU
When did it happen? (Use server time: type ingame cb:time)
=>
just now

On which Playfield?
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Fighter starter

Structure Name(s)?
=>

Structure ID(s) (Open ingame console and type di)?
=>

How can we help you now?
=>

restore my 100m and EB level. Note - had i known i would lose credits, i’d have bought what ever upgraded needed, but as i’d had 135 mil over a few resets, i did not think this was needed. Am i missing something ?

[Dr.Dark]

@thedevilfrog

had previously bought EB level of 5

Hi, elemental bank levels are reset with every wipe. To bypass this, you need to buy Keep Elemental Bank Level, which is only for one season, and it has always been that way. It was never permanent.

I can’t check if any mistakes happened regarding your money, as you didn’t specify how much you have now, so admins will need to look I guess.

[thedevilfrog]

Roger…so the 135 mil i saw was a result of the server not updating for the last few years i take it. I’d happily pay the 7.80 € to get my 100 mil back, is that possible ? have 35 mil now