# CV AUX cores missing after a server hiccup
**URL:** https://forum.empyrion-homeworld.net/t/cv-aux-cores-missing-after-a-server-hiccup/29801
**Category:** š Get Help
**Created:** [August 23, 2021, 4:31pm UTC](https://forum.empyrion-homeworld.net/t/cv-aux-cores-missing-after-a-server-hiccup/29801 "2021-08-23T16:31:47Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@zipursky](https://forum.empyrion-homeworld.net/u/zipursky)
#### Post date: [August 23, 2021, 4:31pm UTC](https://forum.empyrion-homeworld.net/t/cv-aux-cores-missing-after-a-server-hiccup/29801/1 "2021-08-23T16:31:47Z")
======= NOTICE FOR HELP =======
**What happened?**
=\> CV AUX cores missing after a server hiccup
**Player(s) with issue? _(steam name)_**
=\> Zipursky
**Server? _(EU or NA or RE)_**
=\> RE
**When did it happen? _(Use server time: type ingame cb:time)_**
=\> august 12, ~ 17:50
**On which Playfield?**
=\> Ooantet
**[Structure Name(s)](https://empyrion-homeworld.net/hws-connect.html#page-structures)?**
=\> HMCS IROQUOIS
**Structure ID(s) _(Open ingame console and type di)_?**
=\>
1477501
**How can we help you now?**
=\> I lost 5 CV AUX cores due to a server hiccup and was hoping to get them back
---
### Author:  [@system](https://forum.empyrion-homeworld.net/u/system)
#### Post date: [August 24, 2021, 7:45pm UTC](https://forum.empyrion-homeworld.net/t/cv-aux-cores-missing-after-a-server-hiccup/29801/2 "2021-08-24T19:45:25Z")
---
### Author:  [@RexXxuS](https://forum.empyrion-homeworld.net/u/RexXxuS)
#### Post date: [August 25, 2021, 7:57pm UTC](https://forum.empyrion-homeworld.net/t/cv-aux-cores-missing-after-a-server-hiccup/29801/3 "2021-08-25T19:57:54Z")
Welcome to HWS @zipursky
sorry for the inconveniences. Unfortunately you are not alone with it and we canāt help with such losses. If the server has issues our logging has issues as well.
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### Author:  [@zipursky](https://forum.empyrion-homeworld.net/u/zipursky)
#### Post date: [August 25, 2021, 9:53pm UTC](https://forum.empyrion-homeworld.net/t/cv-aux-cores-missing-after-a-server-hiccup/29801/4 "2021-08-25T21:53:30Z")
Itās definitely is an inconvenience . Drone components arenāt exactly easy to come by, it probably took me somewhere around 5 hours to get the materials necessary to build those. As for nothing you can do about it I donāt really believe that. I watched DrDark do all sorts of things for people on the RE server including replacing lost items, but perhaps those players paid more than I did. As for the logs, the cores existed long before the problems on the server began so back up logs showing they at least existed should as well and current logs should show they donāt. On a side note it was only 4 not 5 lost.
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### Author:  [@Dr.Dark](https://forum.empyrion-homeworld.net/u/Dr.Dark)
#### Post date: [August 26, 2021, 4:30am UTC](https://forum.empyrion-homeworld.net/t/cv-aux-cores-missing-after-a-server-hiccup/29801/5 "2021-08-26T04:30:23Z")
> [@zipursky](#):
>
> I watched DrDark do all sorts of things for people on the RE server
Losing items is of course frustrating, but nobody is against you here.
I have only replaced ships if I was 100% sure they were deleted by game bug, and logs are always what I check to find the cause.
If there are no logs, not much can be done here.
When I (rarely) have replaced items, it has been because I was provided with an unedited video showing exactly what happenedz beyond all doubt.
Also FYI, all members of the HWP are volunteers and not paid for doing what we do. It doesnāt matter much if people are patrons or not, and most of the time I have no clue if people are.
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### Author:  [@RexXxuS](https://forum.empyrion-homeworld.net/u/RexXxuS)
#### Post date: [August 26, 2021, 7:35am UTC](https://forum.empyrion-homeworld.net/t/cv-aux-cores-missing-after-a-server-hiccup/29801/6 "2021-08-26T07:35:27Z")
As Dr. Dark said. Itās not a matter if you believe me or not. It is how we do things and how it is done professionally.
Especially since we handed out items with tickets like these at the beginning 5 years ago, (we were still beginner regarding hosting games) non stop and found out later that our friendliness and trust got abused with false claims.
Before making a ticket you can also always refer to our guidelines here:
> [@READ FIRST: Will You Receive Support? - Yes or No](https://forum.empyrion-homeworld.net/t/read-first-will-you-receive-support-yes-or-no/72):
>
> Dear HWS Player, While Empyrion has been released as a āfull versionā, it is still best seen as an Alpha or Beta. That means: bugs. A lot of them. HWS is the only server that goes above and beyond: We spend our free time to assist you. We forward all eligible reports to Eleon. We help you with recovery and issues ā no matter if you are a [Supporter or not](https://forum.empyrion-homeworld.net/t/introducing-priority-support-for-hws-patrons/29181). Weāll warp you, refund resources or ships, impersonate for faction support ā if you follow the rules outlined below. warning Reforgedā¦
If you have a video of how you lost it, then this is the only way we can compensate things like those.
Otherwise the issue is exactly like you describe:
> [@zipursky](#):
>
> On a side note it was only 4 not 5 lost.
Suddenly itās 4. If I would have given you 5 straight away you would have gotten 1 cheated. You get the point behind the principle here. Exactly because of that a video would clear this up quickly.
We want to provide a fair server for everyone, real money supporter have NO influence on that!
Again sorry for your losses and have a nice day.
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### Author:  [@system](https://forum.empyrion-homeworld.net/u/system)
#### Post date: [August 29, 2021, 7:36am UTC](https://forum.empyrion-homeworld.net/t/cv-aux-cores-missing-after-a-server-hiccup/29801/7 "2021-08-29T07:36:17Z")
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