# CV AUX cores missing after a server hiccup

**URL:** https://forum.empyrion-homeworld.net/t/cv-aux-cores-missing-after-a-server-hiccup/29801
**Category:** 🆘 Get Help
**Created:** [August 23, 2021, 4:31pm UTC](https://forum.empyrion-homeworld.net/t/cv-aux-cores-missing-after-a-server-hiccup/29801 "2021-08-23T16:31:47Z")
**Posts on this page:** 1
**Showing post:** 6

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### Author: ![RexXxuS](https://forum.empyrion-homeworld.net/user_avatar/forum.empyrion-homeworld.net/rexxxus/32/24823_2.png) [@RexXxuS](https://forum.empyrion-homeworld.net/u/RexXxuS)
#### Post date: [August 26, 2021, 7:35am UTC](https://forum.empyrion-homeworld.net/t/cv-aux-cores-missing-after-a-server-hiccup/29801/6 "2021-08-26T07:35:27Z")

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As Dr. Dark said. It’s not a matter if you believe me or not. It is how we do things and how it is done professionally.  
Especially since we handed out items with tickets like these at the beginning 5 years ago, (we were still beginner regarding hosting games) non stop and found out later that our friendliness and trust got abused with false claims.

Before making a ticket you can also always refer to our guidelines here:

> [@READ FIRST: Will You Receive Support? - Yes or No](https://forum.empyrion-homeworld.net/t/read-first-will-you-receive-support-yes-or-no/72):
>
> Dear HWS Player, While Empyrion has been released as a “full version”, it is still best seen as an Alpha or Beta. That means: bugs. A lot of them. HWS is the only server that goes above and beyond: We spend our free time to assist you. We forward all eligible reports to Eleon. We help you with recovery and issues — no matter if you are a [Supporter or not](https://forum.empyrion-homeworld.net/t/introducing-priority-support-for-hws-patrons/29181). We’ll warp you, refund resources or ships, impersonate for faction support — if you follow the rules outlined below. warning Reforged…

If you have a video of how you lost it, then this is the only way we can compensate things like those.  
Otherwise the issue is exactly like you describe:

> [@zipursky](#):
>
> On a side note it was only 4 not 5 lost.

Suddenly it’s 4. If I would have given you 5 straight away you would have gotten 1 cheated. You get the point behind the principle here. Exactly because of that a video would clear this up quickly.

We want to provide a fair server for everyone, real money supporter have NO influence on that!  
Again sorry for your losses and have a nice day.

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