# DC, items lost
**URL:** https://forum.empyrion-homeworld.net/t/dc-items-lost/38445
**Category:** 🆘 Get Help
**Created:** [April 13, 2025, 4:19pm UTC](https://forum.empyrion-homeworld.net/t/dc-items-lost/38445 "2025-04-13T16:19:52Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@Glorifier](https://forum.empyrion-homeworld.net/u/Glorifier)
#### Post date: [April 13, 2025, 4:19pm UTC](https://forum.empyrion-homeworld.net/t/dc-items-lost/38445/1 "2025-04-13T16:19:53Z")
======= NOTICE FOR HELP =======
**What happened?**
=\> I was in the middle of placing blocks in my newly built ship when I had a dc. I had dozens of Combat, hardened and carbon blocks plus eight sentry guns in my shortcut list via the ship’s WiFi. When I logged back in, everything was gone. Searched all containers in ship and surrounding structures but the items are nowhere to be found.
**Player(s) with issue? _(steam name)_**
=\> Glorifier
**Server? _(+ EU or + NA or RE EU or RE NA)_**
=\> RE EU
**When did it happen? _(Use server time: type ingame cb:time)_**
=\> This morning, April 13 around 4am
**On which Playfield?**
=\> Ahre Alpha system, planet RBIA 4178 I
**[Structure Name(s)](https://empyrion-homewowdrld.net/hws-connect.html#page-structures)?**
=\> Johnson1
**Structure ID(s) _(Open ingame console and type di)_?**
=\> 2031638
**How can we help you now?**
=\> I am hoping that you can somehow track where my items went via server logs and help me get them back.
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### Author:  [@Dr.Dark](https://forum.empyrion-homeworld.net/u/Dr.Dark)
#### Post date: [April 13, 2025, 4:43pm UTC](https://forum.empyrion-homeworld.net/t/dc-items-lost/38445/2 "2025-04-13T16:43:18Z")
Hey, @Glorifier. Welcome to HWS 🙂
The connected toolbar is unfortunately a badly implemented game feature, and any abrupt disconnect of it will basically guarantee you to lose whatever you had in it.
On top of that, we don’t have any logs about what you had in it or lost.
If you can tell me what exactly you lost (full item names + amounts), then maybe I can help you. But without that info, there’s nothing we can do.
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### Author:  [@Glorifier](https://forum.empyrion-homeworld.net/u/Glorifier)
#### Post date: [April 13, 2025, 4:44pm UTC](https://forum.empyrion-homeworld.net/t/dc-items-lost/38445/3 "2025-04-13T16:44:54Z")
Hey Dottore,
I dont remember the exact amounts of blocks I had but I dont really sweat those. I do remember clearly that I had 8 sentry guns though and if you could help me with those, that’d be awesome…
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### Author:  [@Dr.Dark](https://forum.empyrion-homeworld.net/u/Dr.Dark)
#### Post date: [April 13, 2025, 4:51pm UTC](https://forum.empyrion-homeworld.net/t/dc-items-lost/38445/4 "2025-04-13T16:51:57Z")
Sure. Normally we would need a video of the loss to be able to help, since we don’t have logs, but I’ll make a one-time exception and return them next time I notice you offline 🙂
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### Author:  [@Glorifier](https://forum.empyrion-homeworld.net/u/Glorifier)
#### Post date: [April 13, 2025, 4:54pm UTC](https://forum.empyrion-homeworld.net/t/dc-items-lost/38445/5 "2025-04-13T16:54:02Z")
Much appreciated! Just to understand, how would I be able to provide a video as proof of somehting that happens unexpectedly?
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### Author:  [@Dr.Dark](https://forum.empyrion-homeworld.net/u/Dr.Dark)
#### Post date: [April 13, 2025, 4:59pm UTC](https://forum.empyrion-homeworld.net/t/dc-items-lost/38445/6 "2025-04-13T16:59:45Z")
No worries.
There are a few options. There’s for example Nvidia Shadowplay which records your most recent 20 minutes. AMD also has something similar. You can also record your most recent gameplay directly through Steam’s in-game overlay.
Those are the best ways to record these types of issues, and **highly** recommended.
If your future ticket templates include a video at the top, the odds of us being able to help increase by a lot.
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### Author:  [@Dr.Dark](https://forum.empyrion-homeworld.net/u/Dr.Dark)
#### Post date: [April 14, 2025, 7:17am UTC](https://forum.empyrion-homeworld.net/t/dc-items-lost/38445/7 "2025-04-14T07:17:02Z")
I returned them now.
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### Author:  [@Glorifier](https://forum.empyrion-homeworld.net/u/Glorifier)
#### Post date: [April 14, 2025, 8:08pm UTC](https://forum.empyrion-homeworld.net/t/dc-items-lost/38445/8 "2025-04-14T20:08:52Z")
Got it, thanks!
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### Author:  [@Dr.Dark](https://forum.empyrion-homeworld.net/u/Dr.Dark)
#### Post date: [April 15, 2025, 6:07am UTC](https://forum.empyrion-homeworld.net/t/dc-items-lost/38445/9 "2025-04-15T06:07:48Z")
No worries.
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### Author:  [@system](https://forum.empyrion-homeworld.net/u/system)
#### Post date: [April 16, 2025, 6:08am UTC](https://forum.empyrion-homeworld.net/t/dc-items-lost/38445/10 "2025-04-16T06:08:45Z")
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