I am unable to login to HWS Connect

======= NOTICE FOR HELP =======

What happened: I am unable to log in to hws connect, it says I have not played on the server before. I logged into the server and still get the message.
Player(s) with issue: Dresden
Server: N/A
Time (cb:time): 6:00 P.M. server time
Playfield: N/A
Structure Name(s): N/A
Structure ID(s): N/A
How can we help you now: Please restore my HWS Connect account. : )

Edit: I have rebooted and refreshed the browser, still unable to login

You can close this, browser issue, firefox is my normal, used M$ browser and logged in no issues.

Have you logged ingame since 8.0 ? If no that’s why.

Thanks for reporting. But as The Raven says, if you did not play before (or for at least a few weeks) your player is marked as inactive. Thats why HWS Connect says you did not play.

Maybe @RexXxuS could slightly change the message to point to the situation when an old player comes back but has not logged into the server yet (or if he did, he needs to wait ~10 minutes until HWS connect refreshes)