I need help please EB and Recycle

[DougL]

======= NOTICE FOR HELP =======

What happened?
=> The weekend before the season ended and support stuff was on sale, I purchased Keep Recycle and Keep EB. Those are now back to the old level. Can you check my purchase and restore my Bank and Recycle levels please?

Thanks,
Doug

Player(s) with issue? (steam name)
=> DougL

Server? (EU or NA)
=> NA

When did it happen? (Use server time: type ingame cb:time)
=>

On which Playfield?
=>

Structure Name(s)?
=>

Structure ID(s) (Open ingame console and type di)?
=>

How can we help you now?
=>

[dQgnflua]

It is for one season wipe only if i am not wrong

[DougL]

Yes, I bought before v12 upgrade and wipe too.

[Jascha]

Hey,

could you send us the transaction number or in a pm maybe more details like when you bought it and what email/Name you used. Maybe a a screenshot of the receipt.
I checked our paypal messages and you bought on 14.06. Keep Blueprint Resources. But thats all. Last purchase was in December before that.