I need help please - how to claim ingame patreon benefits?

[harg]

======= NOTICE FOR HELP =======

What happened?
=> I subbed at the Master patreon level a few weeks ago. I tried do:rp:ac and do:rp:xl in the EGS zone on the PvE Homeworld planet today and both told me I didn’t have a resource package called that.

Player(s) with issue? (steam name)
=> harg

Server? (+ EU or + NA or RE EU or RE NA)
=> NA RE

When did it happen? (Use server time: type ingame cb:time)
=> 09 July 06:44 server time is when i tried do:rp:ac

On which Playfield?
=> ECC Planet

Structure Name(s)?
=> N/A

Structure ID(s) (Open ingame console and type di)?
=> N/A

How can we help you now?
=> How should I claim the packages that come with my patreon sub? Resource packs, alien core, L25 boost, 10k UP, etc.

[harg]

i found out that i need to talk to Clone X7 on the 2nd floor of the EGC Hub of the ECC planet in order to unlock the ingame patreon benefits.

the NPC mentions the rewards are free once and increase in credit cost - is this free once per season or free once only?

[dQgnflua]

Per season