I need help please, i have problem with production in my base

HWS Get Support Support
#1

======= NOTICE FOR HELP =======

What happened:
=>
Some of items added to production queue in advanced constructors and food processors, don’t start produce. It start produce after a 10+ minutes. I have materials and unlocked items in tech tree

Player(s) with issue:
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Szynszyl
Server:
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HWS EU
Time (cb:time):
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28.11.2019 18:16
Playfield:
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Sanctuary
Structure Name(s):
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Baza Planetarna
Structure ID(s):
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30023172
How can we help you now:
=>
Please try to fix it

#2

What internet connection do you have?
I experience the same when at work, where my internet often can be really slow.

#3

Hmm i have mobile connection, but i replace constructors and at first time production start without problem.

EDIT: Ok replace don’t help

#4

Then it is your internet/computer! It is not the server!

As i said, have the same when at work (also mobile edition) but at home, everything is as it should be!

#5

I check when i’m back to home, but it start happens recently, and only on hws

1 Like
#6

Sorry, we have no influence over it.
Please make a Eleon aware of it. Maybe they can improve their constructor <> network sync.

#7

Ok it seems that internet connection really is a problem. Im in house now and everything seems to work normal. Thx guys :slight_smile:

EDIT: Ok in home internet i got that same problem, so its not internet issue

2 Likes
#8

How is it on other servers? try and logg in to an USA server etc!

#9

On official eu server i have no problems

#10

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