# I need help please My HWS connect web portal for NA isnt connection to my account
**URL:** https://forum.empyrion-homeworld.net/t/i-need-help-please-my-hws-connect-web-portal-for-na-isnt-connection-to-my-account/10898
**Category:** 🆘 Get Help
**Tags:** support
**Created:** [March 21, 2018, 4:58pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-my-hws-connect-web-portal-for-na-isnt-connection-to-my-account/10898 "2018-03-21T16:58:38Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@FlyinDanskmen](https://forum.empyrion-homeworld.net/u/FlyinDanskmen)
#### Post date: [March 21, 2018, 4:58pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-my-hws-connect-web-portal-for-na-isnt-connection-to-my-account/10898/1 "2018-03-21T16:58:38Z")
======= NOTICE FOR HELP =======
**What happened:** I tried to connect to HWS connect. It gives me message I have never played on the server. It was working yesterday just fine. I can even pull stuff off my OCD in game.
**Player(s) with issue:** FlyinDanskmen
**Server:** NA
**Time (cb:time):** Wednesday 3/21/18 17:57
**Playfield:** HWS Wesbite
**How can we help you now:** I just want to OCD id’s for a few items, but I would like this connection to work.
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### Author:  [@RexXxuS](https://forum.empyrion-homeworld.net/u/RexXxuS)
#### Post date: [March 21, 2018, 4:59pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-my-hws-connect-web-portal-for-na-isnt-connection-to-my-account/10898/2 "2018-03-21T16:59:59Z")
just press f5
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### Author:  [@FlyinDanskmen](https://forum.empyrion-homeworld.net/u/FlyinDanskmen)
#### Post date: [March 21, 2018, 5:02pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-my-hws-connect-web-portal-for-na-isnt-connection-to-my-account/10898/3 "2018-03-21T17:02:16Z")
I closed the browser previously. It is working now thanks.
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### Author:  [@RexXxuS](https://forum.empyrion-homeworld.net/u/RexXxuS)
#### Post date: [March 21, 2018, 5:04pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-my-hws-connect-web-portal-for-na-isnt-connection-to-my-account/10898/4 "2018-03-21T17:04:57Z")