# I need help please - need reset
**URL:** https://forum.empyrion-homeworld.net/t/i-need-help-please-need-reset/8876
**Category:** 🆘 Get Help
**Tags:** support
**Created:** [December 16, 2017, 2:19pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-need-reset/8876 "2017-12-16T14:19:51Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@MiroZPraglu](https://forum.empyrion-homeworld.net/u/MiroZPraglu)
#### Post date: [December 16, 2017, 2:19pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-need-reset/8876/1 "2017-12-16T14:19:51Z")
Hi, could you please reset my character? I was in the starter facility on Alliance Cryo 2, but I had to log off. Now I am not able to log in. The game crashes every time I try to log in during the logging process.
Thx for help in advance,
M.
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### Author:  [@RexXxuS](https://forum.empyrion-homeworld.net/u/RexXxuS)
#### Post date: [December 16, 2017, 2:24pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-need-reset/8876/2 "2017-12-16T14:24:33Z")
Hey, sorry to hear. Yes, it is release date and a lot of problems at the moment.
I reset you.
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### Author:  [@MiroZPraglu](https://forum.empyrion-homeworld.net/u/MiroZPraglu)
#### Post date: [December 16, 2017, 4:27pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-need-reset/8876/3 "2017-12-16T16:27:00Z")
Ok, thx, in game now
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### Author:  [@system](https://forum.empyrion-homeworld.net/u/system)
#### Post date: [December 19, 2017, 4:27pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-need-reset/8876/4 "2017-12-19T16:27:10Z")
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