I need help please - no credit for final quest step in flying city quest

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======= NOTICE FOR HELP =======

What happened: opened green door but got no credit
Player(s) with issue: wintermute
Server: NA
Time (cb:time): 4:00pm EST
Playfield: ECC
Structure Name(s): Write here
Structure ID(s): Write here
How can we help you now: we have all the other quest steps checked, levers, etc. Just cannot get the final step to update the quest no matter how many times we open the green door.

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Sadly nothing we can do on our part.

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