# I need help please . problem with a daily loot
**URL:** https://forum.empyrion-homeworld.net/t/i-need-help-please-problem-with-a-daily-loot/9335
**Category:** 🆘 Get Help
**Created:** [December 26, 2017, 9:55pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-problem-with-a-daily-loot/9335 "2017-12-26T21:55:56Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@TIaBaJI](https://forum.empyrion-homeworld.net/u/TIaBaJI)
#### Post date: [December 26, 2017, 9:55pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-problem-with-a-daily-loot/9335/1 "2017-12-26T21:55:56Z")
======= NOTICE FOR HELP =======
**What happened:** Hello, i have a problem with a daily loot. For last 2 days, every time when i was trying to get a loot, after clicking daily loot button, timer reseted on website but ingame window won’t appear.
**Player(s) with issue:** TIaBaJI
**Server:** EU
**Time (cb:time):** last 2 days
**Playfield:** Write here
**Structure Name(s):** Write here
**Structure ID(s):** Write here
**How can we help you now:** Write here
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### Author:  [@Jascha](https://forum.empyrion-homeworld.net/u/Jascha)
#### Post date: [December 27, 2017, 10:14am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-problem-with-a-daily-loot/9335/2 "2017-12-27T10:14:58Z")
I checked this instance: 25.12.2017 17:17:19.094
What where you doing while pushing the button? you did not move for 10 minutes, have you been playing during that time? Or was your player Iddle.
I could see no error or problems that suggest you did not get anything.
Would be great if you could help us find out what happend.
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### Author:  [@TIaBaJI](https://forum.empyrion-homeworld.net/u/TIaBaJI)
#### Post date: [December 29, 2017, 8:13am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-problem-with-a-daily-loot/9335/3 "2017-12-29T08:13:56Z")
Hello, before clicking the button i have a game lags. After clicking the button, my game freezes on one of the days. In the next day I was first out of the game, then pressed the button and connect to the server. At that time I had 8 GB of memory, and now 14 GB, the problem disappeared. I got my daily loot in the last 2 days. Thank you, now all is well.
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### Author:  [@Jascha](https://forum.empyrion-homeworld.net/u/Jascha)
#### Post date: [December 29, 2017, 10:21am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-problem-with-a-daily-loot/9335/4 "2017-12-29T10:21:57Z")
OK, make sure you don#t have lags and don’t do it when not logged in.
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### Author:  [@Jascha](https://forum.empyrion-homeworld.net/u/Jascha)
#### Post date: [December 29, 2017, 10:22am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-problem-with-a-daily-loot/9335/5 "2017-12-29T10:22:00Z")