I need help please (Recycle did not return materials)

======= NOTICE FOR HELP =======

What happened: I bought a Prototype-Q and recycled it to get the alien core. I did not see the alien core in my inventory or OCD.
Player(s) with issue: Phoenix
Server: NA
Time (cb:time): 19 March 2018 18:36
Playfield: ECC Space
Structure Name(s): Prototype-Q
Structure ID(s): 711290
How can we help you now: I request either the ship back, 7,5million back, or an alien core. Thank you!

What level recycle?

None of this because

Level 1.


Can only get it back with recycle level 5. Level 1-4 only returns blocks.

Feel the burn…