# I need help please - Ship lost at server restart unexpectedly

**URL:** https://forum.empyrion-homeworld.net/t/i-need-help-please-ship-lost-at-server-restart-unexpectedly/21374
**Category:** 🆘 Get Help
**Tags:** support
**Created:** [October 28, 2019, 10:21pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-ship-lost-at-server-restart-unexpectedly/21374 "2019-10-28T22:21:46Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![Death\_By\_Tray](https://forum.empyrion-homeworld.net/user_avatar/forum.empyrion-homeworld.net/death_by_tray/32/8394_2.png) [@Death\_By\_Tray](https://forum.empyrion-homeworld.net/u/Death_By_Tray)
#### Post date: [October 28, 2019, 10:21pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-ship-lost-at-server-restart-unexpectedly/21374/1 "2019-10-28T22:21:46Z")

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======= NOTICE FOR HELP =======

**What happened:**  
=\> In Phoen8ix at server restart (10pm UTC) After restart, ship gone.

**Player(s) with issue:**  
=\> Miss BOX

**Server:**  
=\> NA

**Time (cb:time):**  
=\> 2200 UTC

**Playfield:**  
=\> Phoenix

**Structure Name(s):**  
=\> Praeterius Factory

**Structure ID(s):**  
=\> unknown

**How can we help you now:**  
=\> Restore ship please. Playfield says 11pm playfield complete reset (all lost within) but the TZ is not specified. Given this is NA server I expected the TZ to be Eastern (New York) Time Zone.

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<div class="post-metadata">

### Author: ![RexXxuS](https://forum.empyrion-homeworld.net/user_avatar/forum.empyrion-homeworld.net/rexxxus/32/24823_2.png) [@RexXxuS](https://forum.empyrion-homeworld.net/u/RexXxuS)
#### Post date: [October 28, 2019, 10:28pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-ship-lost-at-server-restart-unexpectedly/21374/2 "2019-10-28T22:28:41Z")

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Welcome to HWS @Death_By_Tray

the Timezone on HWS doesn’t matter and would always only resolve in conflicts.

That is why there is only one time that matters: the server time!  
For that type cb:time in faction chat or click on the menu at the top right corner in HWS Connect.

I restored it for now and warped you there

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<div class="post-metadata">

### Author: ![Death\_By\_Tray](https://forum.empyrion-homeworld.net/user_avatar/forum.empyrion-homeworld.net/death_by_tray/32/8394_2.png) [@Death\_By\_Tray](https://forum.empyrion-homeworld.net/u/Death_By_Tray)
#### Post date: [October 28, 2019, 10:34pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-ship-lost-at-server-restart-unexpectedly/21374/3 "2019-10-28T22:34:50Z")

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HI RexXxuS, many thanks. I understand now, won’t be caught again like that.

Cheers.

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### Author: ![system](https://forum.empyrion-homeworld.net/uploads/default/original/3X/3/f/3fdb004fa1ab4bcf7390f1e22f1a4548e6c82546.png) [@system](https://forum.empyrion-homeworld.net/u/system)
#### Post date: [October 31, 2019, 10:34pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-ship-lost-at-server-restart-unexpectedly/21374/4 "2019-10-31T22:34:51Z")

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