# I need help please! The character's level is reset and things from the backpack are missing
**URL:** https://forum.empyrion-homeworld.net/t/i-need-help-please-the-characters-level-is-reset-and-things-from-the-backpack-are-missing/25181
**Category:** 🆘 Get Help
**Tags:** support
**Created:** [July 20, 2020, 5:43pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-the-characters-level-is-reset-and-things-from-the-backpack-are-missing/25181 "2020-07-20T17:43:56Z")
**Posts on this page:** 14
**Page:** 1
### Author:  [@KocuHyc](https://forum.empyrion-homeworld.net/u/KocuHyc)
#### Post date: [July 20, 2020, 5:43pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-the-characters-level-is-reset-and-things-from-the-backpack-are-missing/25181/1 "2020-07-20T17:43:56Z")
======= NOTICE FOR HELP =======
**What happened?**
=\> things in the quick access panel remained, and from the backpack and armor disappeared… and level 1 became…
**Player(s) with issue? _(steam name)_**
=\> [KocuHyc](https://steamcommunity.com/profiles/76561197980661365)
**Server? _(EU or NA)_**
=\> EU
**When did it happen? _(Use server time: type ingame cb:time)_**
=\> approximately 20 july 2020 19:20
**On which Playfield?**
=\>
**[Structure Name(s)](https://empyrion-homeworld.net/hws-connect.html#page-structures)?**
=\>
**Structure ID(s) _(Open ingame console and type di)_?**
=\>
**How can we help you now?**
=\> Is it possible to return at least the level of the character? He was 21
---
### Author:  [@Dr.Dark](https://forum.empyrion-homeworld.net/u/Dr.Dark)
#### Post date: [July 20, 2020, 5:56pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-the-characters-level-is-reset-and-things-from-the-backpack-are-missing/25181/2 "2020-07-20T17:56:35Z")
> [@KocuHyc](#):
>
> **Server? _(EU or NA)_**
> =\> EU
Did you try checking the other server if you join the wrong server?
---
### Author:  [@KocuHyc](https://forum.empyrion-homeworld.net/u/KocuHyc)
#### Post date: [July 20, 2020, 6:17pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-the-characters-level-is-reset-and-things-from-the-backpack-are-missing/25181/3 "2020-07-20T18:17:25Z")
> [@Dr.Dark](#):
>
> Did you try checking the other server if you join the wrong server?
I tried NA, but they offer to choose the starting planet
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### Author:  [@RexXxuS](https://forum.empyrion-homeworld.net/u/RexXxuS)
#### Post date: [July 21, 2020, 9:18am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-the-characters-level-is-reset-and-things-from-the-backpack-are-missing/25181/4 "2020-07-21T09:18:02Z")
Welcome to HWS @KocuHyc
> [@KocuHyc](#):
>
> =\> Is it possible to return at least the level of the character? He was 21
I don’t understand the issue unfortunately.
I don’t see you did a cb:reset so what is the issue exactly?
---
### Author:  [@KocuHyc](https://forum.empyrion-homeworld.net/u/KocuHyc)
#### Post date: [July 21, 2020, 10:29am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-the-characters-level-is-reset-and-things-from-the-backpack-are-missing/25181/5 "2020-07-21T10:29:41Z")
> [@RexXxuS](#):
>
> I don’t understand the issue unfortunately.
> I don’t see you did a cb:reset so what is the issue exactly?
The problem is that the game gave an error yesterday. I left the game, and when I went again, the character’s level became 1, things from the backpack, armor and money were missing. But the items in the quick access console remained. Money was a little (20 000) and things are not sorry. But can’t the level be restored somehow? He was 21.
---
### Author:  [@RexXxuS](https://forum.empyrion-homeworld.net/u/RexXxuS)
#### Post date: [July 21, 2020, 11:11am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-the-characters-level-is-reset-and-things-from-the-backpack-are-missing/25181/6 "2020-07-21T11:11:19Z")
Unfortunately we do not trak the player levels yet.
@Jascha maybe it is possible in Player Activity?
If you are online I can try to do it but I really don’t know what a bug that should be. Never heard of it.
Or just use HWS Connect to level your character up again.
---
### Author:  [@KocuHyc](https://forum.empyrion-homeworld.net/u/KocuHyc)
#### Post date: [July 21, 2020, 11:45am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-the-characters-level-is-reset-and-things-from-the-backpack-are-missing/25181/7 "2020-07-21T11:45:15Z")
> [@RexXxuS](#):
>
> If you are online I can try to do it but I really don’t know what a bug that should be. Never heard of it.
> Or just use HWS Connect to level your character up again.
Today I can’t log in to the HWS server at all. On other servers I can. Anti-cheat is enabled.
I don’t know what to do.
---
### Author:  [@Dr.Dark](https://forum.empyrion-homeworld.net/u/Dr.Dark)
#### Post date: [July 21, 2020, 12:19pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-the-characters-level-is-reset-and-things-from-the-backpack-are-missing/25181/8 "2020-07-21T12:19:29Z")
**Edit:**
Nevermind apparently…
---
### Author:  [@KocuHyc](https://forum.empyrion-homeworld.net/u/KocuHyc)
#### Post date: [July 21, 2020, 12:20pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-the-characters-level-is-reset-and-things-from-the-backpack-are-missing/25181/9 "2020-07-21T12:20:41Z")
> [@RexXxuS](#):
>
> If you are online I can try to do it
It worked! I am online! Let’s try?
---
### Author:  [@KocuHyc](https://forum.empyrion-homeworld.net/u/KocuHyc)
#### Post date: [July 21, 2020, 12:22pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-the-characters-level-is-reset-and-things-from-the-backpack-are-missing/25181/10 "2020-07-21T12:22:11Z")
Id: 4839451
---
### Author:  [@RexXxuS](https://forum.empyrion-homeworld.net/u/RexXxuS)
#### Post date: [July 21, 2020, 3:17pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-the-characters-level-is-reset-and-things-from-the-backpack-are-missing/25181/11 "2020-07-21T15:17:01Z")
Sorry missed you. I’ll check the next hours on and off
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### Author:  [@KocuHyc](https://forum.empyrion-homeworld.net/u/KocuHyc)
#### Post date: [July 21, 2020, 4:12pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-the-characters-level-is-reset-and-things-from-the-backpack-are-missing/25181/12 "2020-07-21T16:12:04Z")
I’m online now. But now the things in the backpack are not visible and when I open the containers the game gives an error. This has never happened.
  
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### Author:  [@KocuHyc](https://forum.empyrion-homeworld.net/u/KocuHyc)
#### Post date: [July 21, 2020, 4:17pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-the-characters-level-is-reset-and-things-from-the-backpack-are-missing/25181/13 "2020-07-21T16:17:38Z")
Now everything is fine! thank you very much for your help!
---
### Author:  [@system](https://forum.empyrion-homeworld.net/u/system)
#### Post date: [July 24, 2020, 4:17pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please-the-characters-level-is-reset-and-things-from-the-backpack-are-missing/25181/14 "2020-07-24T16:17:43Z")
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