# I need help please

**URL:** https://forum.empyrion-homeworld.net/t/i-need-help-please/13560
**Category:** 🆘 Get Help
**Tags:** support
**Created:** [July 26, 2018, 5:01pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/13560 "2018-07-26T17:01:47Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![Duki](https://forum.empyrion-homeworld.net/letter_avatar/duki/32/5_5575768a8748004e209b776fc1b2916d.png) [@Duki](https://forum.empyrion-homeworld.net/u/Duki)
#### Post date: [July 26, 2018, 5:01pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/13560/1 "2018-07-26T17:01:47Z")

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======= NOTICE FOR HELP =======

**What happened:** Cant open the first personal locker, cb:restart 3 times. But i can open armor and food.  
**Player(s) with issue:** Write here  
**Server:** Write here  
**Time (cb:time):** Write here  
**Playfield:** If thats… Aliance  
**Structure Name(s):** Write here  
**Structure ID(s):** Write here  
**How can we help you now:** To unlock it, this is the very first step

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### Author: ![Daddystu](https://forum.empyrion-homeworld.net/user_avatar/forum.empyrion-homeworld.net/daddystu/32/3073_2.png) [@Daddystu](https://forum.empyrion-homeworld.net/u/Daddystu)
#### Post date: [July 26, 2018, 5:13pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/13560/2 "2018-07-26T17:13:04Z")

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Hi there - you need to edit and fill in the details on the support ticket.

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### Author: ![Duki](https://forum.empyrion-homeworld.net/letter_avatar/duki/32/5_5575768a8748004e209b776fc1b2916d.png) [@Duki](https://forum.empyrion-homeworld.net/u/Duki)
#### Post date: [July 26, 2018, 5:14pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/13560/3 "2018-07-26T17:14:00Z")

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yes…

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### Author: ![RexXxuS](https://forum.empyrion-homeworld.net/user_avatar/forum.empyrion-homeworld.net/rexxxus/32/24823_2.png) [@RexXxuS](https://forum.empyrion-homeworld.net/u/RexXxuS)
#### Post date: [July 26, 2018, 7:47pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/13560/5 "2018-07-26T19:47:09Z")

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Hello @Duki

I couldn’t find the ingame name “Duki” neither on HWS EU nor on HWS NA.  
Can you share what ingame (steam name) you have so I can check it out?

This bug should be gone regarding Eleon patch notes… hm

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### Author: ![Duki](https://forum.empyrion-homeworld.net/letter_avatar/duki/32/5_5575768a8748004e209b776fc1b2916d.png) [@Duki](https://forum.empyrion-homeworld.net/u/Duki)
#### Post date: [July 26, 2018, 8:58pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/13560/6 "2018-07-26T20:58:58Z")

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Iv sent you on pm, before read this topic…

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### Author: ![system](https://forum.empyrion-homeworld.net/uploads/default/original/3X/3/f/3fdb004fa1ab4bcf7390f1e22f1a4548e6c82546.png) [@system](https://forum.empyrion-homeworld.net/u/system)
#### Post date: [July 29, 2018, 8:58pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/13560/7 "2018-07-29T20:58:59Z")

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