I need help please?

======= NOTICE FOR HELP =======

What happened?
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Player(s) with issue? (steam name)
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Server? (EU or NA or RE)
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When did it happen? (Use server time: type ingame cb:time)
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On which Playfield?
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Structure Name(s)?
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Structure ID(s) (Open ingame console and type di)?
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How can we help you now?
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Hey,

please fill out the ticket so we can help you.