# I need help please
**URL:** https://forum.empyrion-homeworld.net/t/i-need-help-please/40057
**Category:** 🆘 Get Help
**Tags:** support
**Created:** [August 15, 2026, 1:44pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057 "2026-08-15T13:44:52Z")
**Posts on this page:** 19
**Page:** 1
### Author:  [@Nautilus](https://forum.empyrion-homeworld.net/u/Nautilus)
#### Post date: [August 15, 2026, 1:44pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/1 "2026-08-15T13:44:53Z")
======= NOTICE FOR HELP =======
**What happened?**
=\> I did not receive tokens from Mrs. Officer for free resources.
**Player(s) with issue? _(steam name)_**
=\> Anubis
**Server? _(+ EU or + NA or RE EU or RE NA)_**
=\> RE EU
**When did it happen? _(Use server time: type ingame cb:time)_**
=\> 15:15
**On which Playfield?**
=\> HWS
**[Structure Name(s)](https://empyrion-homeworld.net/hws-connect.html#page-structures)?**
=\> Token
**Structure ID(s) _(Open ingame console and type di)_?**
=\> token from the officer for large resources and another option was that I should also receive a token and I did not receive it
**How can we help you now?**
=\> I would like to ask for the opportunity to use the tokens from the officer again, maybe it will work the next time.
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### Author:  [@Dr.Dark](https://forum.empyrion-homeworld.net/u/Dr.Dark)
#### Post date: [August 15, 2026, 4:26pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/2 "2026-08-15T16:26:55Z")
Hey, @Nautilus.
Do you mean the Patreon rewards from EGS HQ?
And if yes, when did you try to collect them? And what do you mean that you didn’t receive the tokens?
I see in the database that you already collected most of the rewards. What happened to the tokens from that?
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### Author:  [@Nautilus](https://forum.empyrion-homeworld.net/u/Nautilus)
#### Post date: [August 15, 2026, 5:11pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/3 "2026-08-15T17:11:33Z")
I’m referring to the free resources you receive after purchasing a Patron, where you’ll find the core and flight device associated with your subscription. I received the core, but when I tried to claim the free XL resources, I received neither the resources nor the token.
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### Author:  [@Nautilus](https://forum.empyrion-homeworld.net/u/Nautilus)
#### Post date: [August 15, 2026, 5:13pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/4 "2026-08-15T17:13:15Z")
And the possibility of getting free XL resources has disappeared.
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### Author:  [@Dr.Dark](https://forum.empyrion-homeworld.net/u/Dr.Dark)
#### Post date: [August 15, 2026, 5:13pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/5 "2026-08-15T17:13:30Z")
And when did you try to claim it? As precise as you can be.
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### Author:  [@Nautilus](https://forum.empyrion-homeworld.net/u/Nautilus)
#### Post date: [August 15, 2026, 5:14pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/6 "2026-08-15T17:14:54Z")
Today at 15:15 or 15:20 Polish time
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### Author:  [@Dr.Dark](https://forum.empyrion-homeworld.net/u/Dr.Dark)
#### Post date: [August 15, 2026, 5:23pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/7 "2026-08-15T17:23:23Z")
I don’t know Polish time 🙂 I need the server time please. You can use `cb:time` in-game or see the current server-time in the right side-menu here in the forum.
19:23 right now.
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### Author:  [@Nautilus](https://forum.empyrion-homeworld.net/u/Nautilus)
#### Post date: [August 15, 2026, 5:25pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/8 "2026-08-15T17:25:55Z")
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>
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### Author:  [@Nautilus](https://forum.empyrion-homeworld.net/u/Nautilus)
#### Post date: [August 15, 2026, 5:27pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/9 "2026-08-15T17:27:05Z")
The time in Poland is exactly the same as on the HWS website
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### Author:  [@Dr.Dark](https://forum.empyrion-homeworld.net/u/Dr.Dark)
#### Post date: [August 15, 2026, 6:20pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/10 "2026-08-15T18:20:44Z")
Thanks.
I haven’t heard of anyone just not getting the tokens before. Did you press escape to exit the dialogue or see any kinds of exception? And did you check if it maybe dropped onto the floor instead of going into your inventory?
That’s the last question I have for now, then we can help 🙂
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### Author:  [@Nautilus](https://forum.empyrion-homeworld.net/u/Nautilus)
#### Post date: [August 15, 2026, 6:59pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/11 "2026-08-15T18:59:09Z")
Nothing fell to the ground, and I didn’t receive anything.
If I had received something, the log would have said I had.
After the conversation ended, nothing was added to my inventory, nor did a window display the items to be collected.
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### Author:  [@Nautilus](https://forum.empyrion-homeworld.net/u/Nautilus)
#### Post date: [August 15, 2026, 7:00pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/12 "2026-08-15T19:00:54Z")
I was very surprised that I didn’t receive anything, and yesterday I received the alien core normally, but today unfortunately I didn’t receive the resources.
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### Author:  [@Nautilus](https://forum.empyrion-homeworld.net/u/Nautilus)
#### Post date: [August 15, 2026, 7:02pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/13 "2026-08-15T19:02:15Z")
It’s a pity because from what I remember there were a lot of resources to be obtained there.
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### Author:  [@Dr.Dark](https://forum.empyrion-homeworld.net/u/Dr.Dark)
#### Post date: [August 15, 2026, 7:23pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/14 "2026-08-15T19:23:00Z")
Alright, thanks for clarifying. Normally, we would need a video to be able to help with an issue like this, since we don’t have logs over what happens to individual items.
But as an exception, @RexXxuS should be able to give you a new XL resource package. It’ll probably be a day or two before he responds, though.
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### Author:  [@Nautilus](https://forum.empyrion-homeworld.net/u/Nautilus)
#### Post date: [August 15, 2026, 8:06pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/15 "2026-08-15T20:06:04Z")
ok THX
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### Author:  [@RexXxuS](https://forum.empyrion-homeworld.net/u/RexXxuS)
#### Post date: [August 15, 2026, 11:50pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/16 "2026-08-15T23:50:37Z")
Hmmm, I never heard of it either. The database shows clearly, that you clicked at the option and it got delivered.
Maybe your inventory were full. I don’t know. You should have got the Token.
For now, we trust you and I gave you the XL Package manually you have to claim with the command yourself (do:rp:xl)
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### Author:  [@Nautilus](https://forum.empyrion-homeworld.net/u/Nautilus)
#### Post date: [August 16, 2026, 7:13am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/17 "2026-08-16T07:13:38Z")
Thank you for your trust.
I’m 46 years old, and I’m not a kid who thinks about cheating.
I play here for fun, to take a break from work and my worries.
Best regards
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### Author:  [@Nautilus](https://forum.empyrion-homeworld.net/u/Nautilus)
#### Post date: [August 16, 2026, 7:14am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/18 "2026-08-16T07:14:57Z")
And if I have a problem, I use your help.
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### Author:  [@system](https://forum.empyrion-homeworld.net/u/system)
#### Post date: [August 17, 2026, 7:15am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please/40057/19 "2026-08-17T07:15:30Z")
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