# I need help please1
**URL:** https://forum.empyrion-homeworld.net/t/i-need-help-please1/26796
**Category:** 🆘 Get Help
**Created:** [October 18, 2020, 10:21pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please1/26796 "2020-10-18T22:21:45Z")
**Posts on this page:** 16
**Page:** 1
### Author:  [@Mastersquirl](https://forum.empyrion-homeworld.net/u/Mastersquirl)
#### Post date: [October 18, 2020, 10:21pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please1/26796/1 "2020-10-18T22:21:45Z")
======= NOTICE FOR HELP =======
**What happened?**
=\> I was miss informed on what cb:reset did exactly.
**Player(s) with issue? _(steam name)_**
=\>
Ts1Squirl
**Server? _(EU or NA)_**
=\>
NA
**When did it happen? _(Use server time: type ingame cb:time)_**
=\> 5pm 10/18/20
**On which Playfield?**
=\> Pirate Hq
**[Structure Name(s)](https://empyrion-homeworld.net/hws-connect.html#page-structures)?**
=\>
**Structure ID(s) _(Open ingame console and type di)_?**
=\>
**How can we help you now?**
=\> Is it Possible to roll back the reset?
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### Author:  [@gareth](https://forum.empyrion-homeworld.net/u/gareth)
#### Post date: [October 18, 2020, 10:28pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please1/26796/2 "2020-10-18T22:28:51Z")
can u please explain how u we’re miss informed please, all details are on hws connect
> [@HWS Resets, Wipes & Settings](https://forum.empyrion-homeworld.net/t/hws-resets-wipes-settings/4380):
>
> Server Full Wipe To follow the patch cycle of Eleon, adapt to new changes, create new content and make things overall more interesting we have a 3-month season cycle on HWS. In addition, full wipes must be done (on any decent server) to ensure the integrity and smooth runtime of Empyrion in Multiplayer. However, on HWS a full wipe does not mean the loss of everything for you. Your playtime on HWS is always rewarded and will be rewarded in the next season. What will be transferred HWS DNA ea…
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### Author:  [@Mastersquirl](https://forum.empyrion-homeworld.net/u/Mastersquirl)
#### Post date: [October 18, 2020, 10:29pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please1/26796/3 "2020-10-18T22:29:50Z")
Im new to the server, and i asked how to get back to the Starter planet so i could help my friends get to my ship.
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### Author:  [@gareth](https://forum.empyrion-homeworld.net/u/gareth)
#### Post date: [October 18, 2020, 10:32pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please1/26796/4 "2020-10-18T22:32:30Z")
only a fresh start on death with a ready bp will solve this or ask hwp for assistance would solve this…
admins can only fix this to retain your level etc…
cb:reset will completely delete your progcress ingame and until admins are online can this be fix (8-9am using cb:time)
until then…
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### Author:  [@gareth](https://forum.empyrion-homeworld.net/u/gareth)
#### Post date: [October 18, 2020, 10:33pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please1/26796/5 "2020-10-18T22:33:29Z")
use this time to read the guide mate or ask long term players for help 😉
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### Author:  [@Mastersquirl](https://forum.empyrion-homeworld.net/u/Mastersquirl)
#### Post date: [October 18, 2020, 10:34pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please1/26796/6 "2020-10-18T22:34:19Z")
so ships and the loot would be unrecoverable?
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### Author:  [@gareth](https://forum.empyrion-homeworld.net/u/gareth)
#### Post date: [October 18, 2020, 10:34pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please1/26796/7 "2020-10-18T22:34:53Z")
login and i’l see what i can do… gime 2-5 mins
login to hws connect and hopefully id’s of structures would be still seen… i would need this info…
unfortuantely your level will be,lost but i can try and set things to you
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### Author:  [@gareth](https://forum.empyrion-homeworld.net/u/gareth)
#### Post date: [October 18, 2020, 10:41pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please1/26796/8 "2020-10-18T22:41:20Z")
ok you on discord ?
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### Author:  [@Mastersquirl](https://forum.empyrion-homeworld.net/u/Mastersquirl)
#### Post date: [October 18, 2020, 10:41pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please1/26796/9 "2020-10-18T22:41:47Z")
Structure commander is empty
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### Author:  [@Mastersquirl](https://forum.empyrion-homeworld.net/u/Mastersquirl)
#### Post date: [October 18, 2020, 10:42pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please1/26796/10 "2020-10-18T22:42:30Z")
yes, Ts1squirl on discord
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### Author:  [@gareth](https://forum.empyrion-homeworld.net/u/gareth)
#### Post date: [October 18, 2020, 10:43pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please1/26796/11 "2020-10-18T22:43:46Z")
see if u can pm me HWP police - gareth
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### Author:  [@Mastersquirl](https://forum.empyrion-homeworld.net/u/Mastersquirl)
#### Post date: [October 18, 2020, 10:45pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please1/26796/12 "2020-10-18T22:45:41Z")
I did.
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### Author:  [@gareth](https://forum.empyrion-homeworld.net/u/gareth)
#### Post date: [October 18, 2020, 11:08pm UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please1/26796/13 "2020-10-18T23:08:58Z")
admins… i’m not set up on na…
plz investigate… thanks 😉
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### Author:  [@Jascha](https://forum.empyrion-homeworld.net/u/Jascha)
#### Post date: [October 19, 2020, 6:54am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please1/26796/14 "2020-10-19T06:54:19Z")
> Player(s) with issue? (steam name)
> =\>
> Ts1Squirl
Please always state your ingame name, otherwise we can’t find you.
I restored you now
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### Author:  [@Mastersquirl](https://forum.empyrion-homeworld.net/u/Mastersquirl)
#### Post date: [October 19, 2020, 11:07am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please1/26796/15 "2020-10-19T11:07:59Z")
Steam name terransquirl\*
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### Author:  [@system](https://forum.empyrion-homeworld.net/u/system)
#### Post date: [October 22, 2020, 11:08am UTC](https://forum.empyrion-homeworld.net/t/i-need-help-please1/26796/16 "2020-10-22T11:08:03Z")
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