Item disappeared when moving to backpack

HWS Get Support 🆘 Get Help
1

======= NOTICE FOR HELP =======

What happened: Mined a promethium meteorite in my HV. I opened my harvest box and shift-clicked the ore to move into backpack. It got removed from the harvest box, but didn’t show up in inventory. Was not ‘dropped’. I re-logged, but it didn’t help.
Player(s) with issue: Foy
Server: NA
Time (cb:time): 21 November, ~01:23
Playfield: Alliance HQ
Structure Name(s): HV-1
Structure ID(s): 12149851
How can we help you now: I don’t know, can I get a stack of pro ore?

EDIT: It is now happening with EVERY PROMETHIUM ORE I MINE. Please help.

2

Could you please make a video of it happening.
Then we can send it to the devs, and then we will give you something back.
But we need that proof and best also a way to reproduce it, so that devs can fix it.

Thank you

3

Here you go: https://foy.tinytake.com/sf/MjEzNDMyN182NjY1OTAx

Let me know if there’s anything else I can do to help!

Thanks.

EDIT: I don’t know how to reproduce it, but when I shift-click to move it, it just disappears. shrug

4

Please test again with new update. Could not reproduce it anymore. Maybe they fixed it

5

Is it a bought HV with special thing? Because you use the Advanced constructor in the Video. that is not a usual HV thing.

6

No, sorry, that video was of my CV. It was happening from ANY ‘container’ I’d use. I will try again soon and let you know.

Thanks.

EDIT: Still happening to me :frowning:

8

Hey, so it ONLY happens to Prom?
Can you send me your client logs? (…\SteamLibrary\steamapps\common\Empyrion - Galactic Survival\Logs")
Devs want to look into it

9

Sure. Whats the best way to send them to you? Do you want me to email them directly to you?

And yes, it’s only affecting Promethium Ore right now.

10

you can upload them or send them via email to us

11

I uploaded them to my dropbox: https://www.dropbox.com/s/9la4t1pwpa8z6uv/Logs.zip?dl=0

Thanks for taking the time to investigate this, I really appreciate all the effort. :slight_smile:

Let me know if I can do anything else to help.

1 Like
12

Update: It is now working as it should be. Not sure what happened or if anything changed, but the problem appears to have been fixed. For now… :wink:

Thanks again. Hope they can find and fix what caused that.

1 Like
13

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.