Items not appearing in OCD

======= NOTICE FOR HELP =======

What happened?
=> None of the items I placed in the OCD are appearing in HWS Connect.

Player(s) with issue? (steam name)
=> websterhamster

Server? (EU or NA or RE EU or RE NA)
=> RE NA

When did it happen? (Use server time: type ingame cb:time)
=> Tuesday, 20 September 2022 19:26

On which Playfield?
=> ECC Planet

Structure Name(s)?
Structure ID(s) (Open ingame console and type di)?

How can we help you now?
=> I would like to know if I just need to wait a while for the items to appear, or, in the case that the system just ate them, I would like to get them back or have them placed in my OCD if that is possible.

just to be sure, you do have right server selected in connect, there are 4 servers in total (HWS+ EU / HWS+ NA / RE EU / RE NA)?

and if yes, just to remember that in peak time like now (season end in few days), server is usually a bit laggy because all the people are bombarding it with requests while trying to put/sort theirs OCDs

Yes, I have the correct server selected. It makes sense that there would be some lag. The items still aren’t showing up an hour later, though, so that’s some serious lag in this case.

Just checked again, and my OCD is still empty. Is there any chance of getting my items back? I didn’t write down what they were – it was a bunch of ingots.

@Jascha I think we had this in the past. What was the reason for that again?

I placed them in your backpack again.
Reason: you left the OCD Zone, before the system could deliver them to the OCD. Best to wait a bit, verify in HWS Connect and then leave.
Especially at the end of a season with thousands of OCD requests per day.

Thanks, RexXxus. I’ll keep that in mind going forward.

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