Mass loss of ships after a client crash

[silent_gw]

======= NOTICE FOR HELP =======

What happened?
=> Mass loss of ships after client failure (not only in the system where it was)

Player(s) with issue? (steam name)
=> silent_gw

Server? (EU or NA or RE EU or RE NA)
=> RE EU

When did it happen? (Use server time: type ingame cb:time)
=> 10.07.2022, 03:04:42

On which Playfield?
=> UEORO IV (Ice Field) - 2 ships (remote status in the commander)
=> Oogon Moon - 7 ships
not sure here, the ships were docked and are in the in the structures commander, but in the registry of the game are absent, can’t get to the moon to watch

Structure Name(s)?

=> UEORO IV (Ice Field)

GW Abyss Expeditor
HM1 Miner RE

=> Oogon Moon

Harvester MKII RE
GW TreeCutter
HM1 Miner RE
Raven RE
GW Shuttle
M1 Miner RE
GW Warp Harvester

Structure ID(s) (Open ingame console and type di)?
=> UEORO IV (Ice Field)
7334133
7417227
=> Oogon Moon
7417228
1520835
3351715
7460887
2400117
2013612
3480241

How can we help you now?
=> Please recover lost ships and their contents
Thanks in advance!
p.s.
Do not scold for frequent tickets, before each exit from the game I do andok all ships + screenshots, in the middle of ice mining game crash was a surprise

[Jascha]

Hey,

I restored them all at their last known location. The only appear shortly after you enter the playfield.
If that did not work let us know.

But them to be lost all because of a client crash is quite crazy. Could you please send us your client logs via pm. Maybe the devs can see and fix it. Thank you

[silent_gw]

Thank you so much for your promptness!