Need support: OCD delivery failure x2

======= NOTICE FOR HELP =======

What happened:
=> Attempted to pull items from OCD (41,000 promethium pellets) through HWS Connect, but the item delivery window did not appear. Tried a second time and still no delivery window. Then, refreshed HWS Connect and full amounts of promethium pellets are missing from my OCD from attempted pull. But those items never made it into my inventory.

Player(s) with issue:
=> [SCW]=StellarFirefly

=> NA

Time (cb:time):
=> Wednesday, 04 September 2019 07:31 (perhaps 10 min before)

=> Sanctuary

Structure Name(s):
=> Base (BA)

Structure ID(s):
=> 38010400

How can we help you now:
=> I request a refund of all items lost, which I believe is 41,000 promethium pellets from failed attempt to pull from OCD.

Edited, to indicate 41,000 items missing, not 82,000. If logs are kept, then they will hopefully show the actual amount in the attempted pull.


I think you missread the numbers.
You had 14k pellets in your OCD
There was no Get request executed on our side.
You put 18k in your OCD afterwards
Now you have 32k

This looks all good to me.

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