# NPC trader cannot complete transaction

**URL:** https://forum.empyrion-homeworld.net/t/npc-trader-cannot-complete-transaction/11355
**Category:** 🆘 Get Help
**Created:** [April 14, 2018, 8:25am UTC](https://forum.empyrion-homeworld.net/t/npc-trader-cannot-complete-transaction/11355 "2018-04-14T08:25:30Z")
**Posts on this page:** 1
**Showing post:** 5

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### Author: ![RexXxuS](https://forum.empyrion-homeworld.net/user_avatar/forum.empyrion-homeworld.net/rexxxus/32/24823_2.png) [@RexXxuS](https://forum.empyrion-homeworld.net/u/RexXxuS)
#### Post date: [April 14, 2018, 8:38am UTC](https://forum.empyrion-homeworld.net/t/npc-trader-cannot-complete-transaction/11355/5 "2018-04-14T08:38:14Z")

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> [@anrkii](#):
>
> Was online, bought the package on HWS connect, prompt said delivered, no in game prompt. Unsure what to do.

And do you were online for 5 minutes before you clicked?  
Did you try the command “cb:startjobs”?

> [@anrkii](#):
>
> Is there a trader mall where i have to receive package\>? where is it?

No, they are not delivered globally:

> [@HWS Trader](https://forum.empyrion-homeworld.net/t/hws-npc-trader/4396):
>
> HWS Traders offer a unique opportunity to earn passive income by selling pre-configured item packages to other players. Available via the [HWS Support Package](https://empyrion-homeworld.net/support-us), they are managed and accessed through [HWS Connect](https://empyrion-homeworld.net/hws-connect), where you can configure your offers and where players can buy them. bust_in_silhouette For Sellers: How to Set Up Your HWS Trader white_check_mark Step 1 – Go to HWS Connect Once you’ve purchased an HWS Trader package, head to the “Your HWS Trader” section in HWS Connect:

As an owner you still can have a local trading zone though.

You maybe clicked on the button for an EU Trader although you play on NA. This does not work.

> [@RexXxuS](#):
>
> When did you click on the buy button on HWS Connect?
> 
> Which button did you click?

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