OCD level 5 support package

[Ronin]

======= NOTICE FOR HELP =======

What happened:
=> Got the above mentioned package and I still have a level 1 OCD.

Player(s) with issue:
=> Ronin Mike

Server:
=> NA

Time (cb:time):
=> 6:40 pm Eastern (sorry I’m logged off from the server)

Playfield:
=> HSW Connect

Structure Name(s):
=> OCD level 5 support package

Structure ID(s):
=>

How can we help you now:
=> Well I will state the obvious and ask for the package I bought, I have a receipt that was emailed to me, I prefer emailing the receipt instead of posting here if possible. Thanks.

[Ronin]

I guess I’m not getting help anytime soon, I wanted another package but now I feel iffy sorry,

[Calo]

Most of Admin are in EU and not here at this time of the night when you were posting.
They will get you all set up if the package didn’t already apply to your account, but it could always be possible that there was an error of server or name and they will have to investigate.

@Terms of Use (ToU)

3. Support Packages

Availability

Support Packages can or may change at any time, be it the price, conditions or availability but with pre-announcement at least one week before.

Delivery

A bought “Support Package” is automatically available to you to use on HWS after 15 minutes, up to 72 hours if you do not provide your correct steam ingame name and we have to start an investigation.

[Ronin]

Ohh ok thanks, I was beginning to worry just a little bit as this is the first server I support ever. The package list and transaction displays my Steam name.

[RexXxuS]

Good Morning @Ronin

yeah, sorry, but even we need sleep from time to time
We appreciate your support a lot - really! Honored to be the first server you felt it’s worth supporting with money!

We automated the support system by now but it checks the player very carefully.
In this case it couldn’t be applied automatically because your name had a special character in it:

“Ronin Mike”
Our System only got
“Ingame Name: Ronin ⚔ Mike”

That is the reason why it couldn’t be applied within the 10 minutes automatically.

I assume you supported via the Support Us website, right?
Or even through HWS Connect?

The advantage with HWS Connect is, that it’s fetching your Player Name automatically, hopefully with special characters. But sometimes even those are stripped by PayPal.

TL;DR:
I applied the package now and thank you for your support!

[Ronin]

Ok thanks. I used HWS Connect. It does not display the special character. I want another package, should I open another ticket? I considering removing the special character if its goung to have issues. Thanks again.

[RexXxuS]

Hey,

it’s fine. I’m awake for the next 6+ hours. So I will see it once the mail got delivered from PayPal and apply it to you manually.