Package bought but not received

[Modnoc]

======= NOTICE FOR HELP =======

What happened?
=> Bought keep 25 mil credits package with 80 hws ingots did not receive or it does not stack but no warning or advise of this. (70 mil bought couple seasons back also)

Player(s) with issue? (steam name)
=> Modnoc

Server? (EU or NA)
=> EU

When did it happen? (Use server time: type ingame cb:time)
=>

On which Playfield?
=> Not applicable EU

Structure Name(s)?
=>

Structure ID(s) (Open ingame console and type di)?
=>

How can we help you now?
=> Check whether package must be issued or refund the 80 ingots. If package does not stack then put advise of it where it is bought so others don`t make same mistake.

[RexXxuS]

@Modnoc

If package does not stack then put advise of it

There is an advise:

Elemental Bank (EB)

This topic will contain a table of contents HWS has an active Economy and players are allowed to store their credits independently from the game. This convenient and valuable feature is called the Elemental Bank. Credits are very important because they allow players to purchase increasing levels of HWS features such as the Orbital Cargo Drone, Reputation Points from EGS, NoGuilty status, EGS Recycle Levels, Orbital Autominer upgrades, HWS Garage ships and more. The main branch of the bank is…

Or as your friends did: you can always ask me in doubt.
As exception for player mistake and since it does not help you anyways, I refunded it.