Placed an order but have not received it

Hello:

Placed a couple orders and have not gotten them. I’m new to the HWS and I’m sure it’s something I’ve done but hoping you can help.

Instant Player Level 25 - Ingame Name…
Qty: 1 €7.70
Resource Package XL - Ingame Name: Da…
Qty: 1 €10.06


Subtotal €17.76
Total €17.76 EUR

Resource Package L - Ingame Name: Dam…
Qty: 1 €7.49


Subtotal €7.49
Total €7.49 EUR

**Paid W3DG Web 3D Gaming with**
Visa-1735 $8.73 USD

Transaction ID
4UN38449T3862812N

Transaction ID
0NL584793K133854W

and I am on the HWS RE NA

Hi, @DamonHawke. Welcome to HWS :slightly_smiling_face:

Are you aware that after buying these packages, you have to trigger them manually ingame with commands?
Everything you need to know is explained in the “READ ME FIRST” buttons on the Support Us page.

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Duh, thanks and sorry. Done!

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