======= NOTICE FOR HELP =======
What happened:
=> I bought the package typed his name have the receipt but it is not showing up
Player(s) with issue:
=> area51 and myself thispolak
Server:
=> EU
Time (cb:time):
=> 12:16 pm EST
Playfield:
=> hws connect
Structure Name(s):
=> none
Structure ID(s):
=> none
How can we help you now:
=> get yourself laid and take a break you deserve it
area51
August 17, 2020, 5:26pm
2
indeed nothing received , shows not up in hws connect support page
Are you talking about now?
Because I see the package got bought twice at 14th June.
We had then a season start at 15th, then again on 23th.
So your first carry over at 15th should have triggered. The second, on 23th was gifted by us, because the database became corrupt.
So the legit second was activated with HWS 13, at 13th August.
If I did not make any logic mistakes.
Otherwise, HWS Connect should should numbers in HWS Connect:
1 would mean “saved for the next season” for example.
we found some other issues and should hopefully work again
i just bought this today, so it should be active for area51
Jascha
August 18, 2020, 9:02am
7
Can you recheck if it is now working? We had a delay yesterday.
1 Like
area51
August 18, 2020, 11:15am
8
still not showing up anything in support us page
can you @area51 and/or @thispolak answer read this please and let me know?
Are you talking about now?
Because I see the package got bought twice at 14th June.
We had then a season start at 15th, then again on 23th.
So your first carry over at 15th should have triggered. The second, on 23th was gifted by us, because the database became corrupt.
So the legit second was activated with HWS 13, at 13th August.
If I did not make any logic mistakes.
Otherwise, HWS Connect should should numbers in HWS Connect:
[image]
1 would mean “saved for the next season” for exampl…
area51
August 18, 2020, 1:47pm
10
we are not talking of 14th june or 23th june
problem is yesterday payment
yes now , it still says 0 ( see screenshot above )
the man paid for me a pack keep 400mil at 17 augustus yesterday ( see his proof of paypal screenshot )
and it doenst show up
today he bought the same at NA , that one is correctly shown up at support details page
but still nothing at EU , pls correct this , thx
Ah okay, sorry. Mixed it up then.
Please login to HWS EU at some point and verify after some minutes in HWS Connect.
system
Closed
August 21, 2020, 2:03pm
13
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