What happened?
=> I recently tried to spawn my Town Hall, but it didnāt appear and simply disappeared. Its name is āTrebuchet-HAC Xeno1.0ā in sector UOW VI in Hettufla, but it simply vanished and didnāt spawn. It took me a long time to farm and assemble it. If possible, I would like to recover it. Player(s) with issue? (steam name)
=> SDHUNK
Server? (+ EU or + NA or RE EU or RE NA)
=> [HWS RE EU]
When did it happen? (Use server time: type ingame cb:time)
=> 19/02/2026
Unfortunately ready-to-spawn blueprints are stored locally, and if you never saw it ingame, it never fully reached the server. Therefore, we have no way to restore it. In this kind of a ticket, a video of the loss would be very helpful*.
The best I can offer you, as a one-time exception, is to restore the ~5 most important resources you lost
For that, I would need a screenshot of the blueprint recipe taken while youāre online on HWS.
iām only a helper, admins are not on for roughly 8 hours,
since there was no reply from @Dr.Darkās message for roughly 11 hours and wanted to clarify which resources you weāre after so that Dr.Darks work would be depleted as he had no BP to work off.
all good just making things easier for Dark when he comes online
thereās only 2 adminās atm.. Dr.Dark and RexXxus, Dark is more active towards tickets while Rex is more working on HWS, and little old me.. (helper)
I put the items you requested into your inventory now, @SDHUNK. Just for future reference, you only have to make one ticket. Whether itās in the forum or Discord is up to you, as weāre active in both places.
After responding in your ticket, you just have to wait and weāll reply to you as soon as we have time. We do not forget about tickets
Also, for most issues, we donāt need you to be online for us to be able to help. We can still work if youāre offline.
I comment on this since you pinged me in both the forum privately, in a Discord DM, in the HWS Discord, and asked in the ingame chat. None of these will make us reply faster ^^
But I understand that this was your first ticket and there may be a language barrier, so no worries. Iām just explaining the above so itās clear for future reference.