Server lagged - Deleted supplies

======= NOTICE FOR HELP =======

What happened?
=> I had just logged in and grabbed about 5 stacks of silicon and 40k erestrum ingots out of my refinery base. I turned to put it into my production base, but a message came up on my screen “your ping is 720ms, the server limit is 500” I waited a few seconds, but nothing was lagging. The shield gen was spinning like normal and the sound was coming through fine. However, I realized it probably wouldn’t fix unless I relogged. I relogged, but the ingots I had just taken out of my base weren’t in my inventory any more. I checked the refinery base - they were gone there as well. I had just spent 5 million buying the silicon ore off the market.

Player(s) with issue? (steam name)
=> WillEatsPie

Server? (EU or NA)
=> NA

When did it happen? (Use server time: type ingame cb:time)
=> 15 january 2021 20:22

On which Playfield?
=> Ceres (donator planet)

Structure Name(s)?
=> “Refinery Base A14” (in case you want to check that I didn’t deposit it into the production base) “Production Base A12”

Structure ID(s) (Open ingame console and type di)?
=> Refinery Base (3057231)
Production Base (3042137)

How can we help you now?
=> Please return the silicon and erestrum, it SHOULD be about 40k erestrum ingots and 5 stacks of 50k silicon ingots.

Hey,

sorry to hear that.
Sadly we have not much logs about that and can’ return it :frowning:

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