# Ship held hostage on Residence
**URL:** https://forum.empyrion-homeworld.net/t/ship-held-hostage-on-residence/23148
**Category:** 🆘 Get Help
**Tags:** donation, support
**Created:** [April 5, 2020, 5:42am UTC](https://forum.empyrion-homeworld.net/t/ship-held-hostage-on-residence/23148 "2020-04-05T05:42:02Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@Conspiracy](https://forum.empyrion-homeworld.net/u/Conspiracy)
#### Post date: [April 5, 2020, 5:42am UTC](https://forum.empyrion-homeworld.net/t/ship-held-hostage-on-residence/23148/1 "2020-04-05T05:42:02Z")
======= NOTICE FOR HELP =======
**What happened:**
=\> I jumped out of prototype to go exploring and do my quest, couldn’t go to ECC with a CV so I landed on Residence. It let me get all the way to the ground and hope out of my ship without warning me it warped me to space. I then looked into how to get to residence, bought a penthouse and became a patreon supporter. Someone dumped me a SV to go rescue my ship and it warped me again. I have no access to get back to my ship or my mats I’ve gathered to make stuff I need.
**Player(s) with issue:**
=\> Conspiracy
**Server:**
=\> HWS NA
**Time (cb:time):**
=\> Sunday April 5th around 3:00
**Playfield:**
=\> Residence in ECC system
**Structure Name(s):**
=\> Capital Vessel (CV)
**Structure ID(s):**
=\> 14876341
**How can we help you now:**
=\> I need to know how the residence planet works, I was just trying to get a penthouse on it so I can get back to my ship and the penthouse residence would be nice to get established. Was trying to avoid support but seems I got myself into a bigger mess due to not understanding the changes to the server since I last played. Can you help me?
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### Author:  [@dQgnflua](https://forum.empyrion-homeworld.net/u/dQgnflua)
#### Post date: [April 5, 2020, 6:42am UTC](https://forum.empyrion-homeworld.net/t/ship-held-hostage-on-residence/23148/2 "2020-04-05T06:42:47Z")
@RexXxuS needs to fix this one i think 😏
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### Author:  [@RexXxuS](https://forum.empyrion-homeworld.net/u/RexXxuS)
#### Post date: [April 5, 2020, 7:36am UTC](https://forum.empyrion-homeworld.net/t/ship-held-hostage-on-residence/23148/3 "2020-04-05T07:36:01Z")
Welcome back @Conspiracy,
you missed an important detail of the Package:
And the Guide:
> [@HWS Residence](https://forum.empyrion-homeworld.net/t/hws-penthouse/14308):
>
> Looking for a peaceful private home in the galaxy? Get yourself an HWS Residence on the Residence Planet in the ECC Sector. No griefing, no stress — just your own protected base. There are currently 7 unique HWS Residences available: office_building Residence Trend Features: 4 Advanced Constructors 1 Deconstructor 4 Furnaces 5 Labeled Container Controllers 31 Labeled Ca…
I set a HighHalls Penthouse to you now = you can enter the Planet now.
Keep in mind only private structures are allowed there.
Thanks for the support!!
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### Author:  [@Conspiracy](https://forum.empyrion-homeworld.net/u/Conspiracy)
#### Post date: [April 6, 2020, 12:57am UTC](https://forum.empyrion-homeworld.net/t/ship-held-hostage-on-residence/23148/4 "2020-04-06T00:57:49Z")
Read the guide, thank you! I’ve been reunited with my things and already started building some ships.
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### Author:  [@system](https://forum.empyrion-homeworld.net/u/system)
#### Post date: [April 9, 2020, 12:57am UTC](https://forum.empyrion-homeworld.net/t/ship-held-hostage-on-residence/23148/5 "2020-04-09T00:57:49Z")
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