Support Package is not showing

======= NOTICE FOR HELP =======

What happened:
=>

Player(s) with issue:
=> #CrabyPady

Server:
=> NA

Time (cb:time):
=> June 10 1820

Playfield:
=>

Structure Name(s):
=>

Structure ID(s):
=>

How can we help you now:
=> Purchased a few support packages and they havent been applied. refer to paypal receipts: 41M78166MU983254F , 57X354200B661544T , and 5AD710346G836943F

Hey. When did you buy them?

maybe 20 minutes ago

Like it says when you buy it, just give it some time. They have to be applied manually.
If they havn’t been applied in 24h, make a new ticket :slight_smile:

will do, thanks for the quick response

1 Like

Hey,

thanks for your support and sorry for the inconvenience.
The problem here is actually your name. The # is not accepted by us.
I’ll add the packages now manually. for the future, please consider to take the # out of your name.

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