TEAM Certificates were wiped, I was unregistered

HWS Get Support Support
1

======= NOTICE FOR HELP =======

What happened?
=> I magically became unregistered with TEAM, and had to re-register - lost all my certificates but seemingly still have my promotion points/levels for now at least.

Player(s) with issue? (steam name)
=> Gaar

Server? (EU or NA)
=> NA

When did it happen? (Use server time: type ingame cb:time)
=> Not sure when it happened, but I discovered it at about 03:45 server time. It was fine yesterday and earlier today my time (9:51PM EST right now).

On which Playfield?
=> ECC

Structure Name(s)?
=> HWS T.E.A.M Industries

Structure ID(s) (Open ingame console and type di)?
=> not really relevant to the issue but 3402025

How can we help you now?
=> restore my certificates if possible, I try to take a screenshot every time I turn in so this is hopefully the most recent

1920×1080

2

1920×1080

just in case a screenshot is needed to show I actually lost my certificates

3

It’s not magically but you had a dealy with the Dialog window and/or a disconnect popup came up.
STOP doing anything related to Team then. Try next day or so.

4

there was a disconnect about 30 minutes before I found this out - I think the entire NA server went down temporarily, and I was in a completely different playfield not doing TEAM stuff at all (besides making components at my base to turn in to TEAM)… then 30 minutes later, when I went to the TEAM tower to do another turn in I found I was unregistered/had lost certificates. There was only a seen delay in the dialog window after I had already been told by NPCs that I was unregistered/lost certificates, and even then I made sure not to exit out of the conversation until it loaded the conversation and I could leave it properly.

5

I just got on and I see the certificates were returned, thank you!! Be safe and have a good day!

1 Like
6

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.