11 May Reset Help

support
#1

======= NOTICE FOR HELP =======

What happened:
=> I want to reset my account and data with HWS, so I can come back as a new player with everything reset. I am aware of the “CB:RESET” command however it appears this does not reset everything was outlined in the KB. Should I just request the deletion via email?

Player(s) with issue:
=> Steam Name Jason

Server:
=>

Time (cb:time):
=>

Playfield:
=>

Structure Name(s):
=>

Structure ID(s):
=>

How can we help you now:
=> Should I just request the deletion via email? Will this reset absolutely everything, example the ability to go into the staff only area of the starting station and retrieve those items when I start my next character? I basically want to be treated if I just bought the game and I am connecting to your amazing server for the first time. Thank you in advance for your time.

#2

Hey,

I guess you speak about NA server or?
Can you send me a pm with your steam ID, since we have multiple Jasons.

I can then remove your character. But if you are the one I think you are I do not really understand why you need a complete deletion, since you just played 4 hours and have no real data on the server. A CB:Reset should do it.
What is not removed that you want to have removed?

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