do u currently have recycle level 5? that is the only level that gives back an alien core. also check the dashboard logs. they reveal what happens with each block… usually
wow that’s rough. does the dashboard show anything useful? my guess is a CoQ of sorts when the return box was supposed to pop up. this has happened with a few different HWS connect commands as of late. i would imagine log files would help the admins on this one. do u know how to locate and upload the ones needed?
do you have a screenshot of your control panel > Device list maybe in combination with “di” active in the console?
That would solve the mystery easy I guess.