Alien Core not returned by recycling

support

#1

======= NOTICE FOR HELP =======

Was recycling all of our alien cored ships today and didn’t receive the Alien Core for one ship in the delivery window. I thought it went straight to OCD but I was mistaken, I’m coming up one short. I did receive the cores for all other ships recycled though.

What happened: Recycled alien cored CV, core was not among the items in the delivery window after recycling and also not added to OCD.
Player(s) with issue: SirKnumskull
Server: HWS EU
Time (cb:time): between 18:00 and 19:00
Playfield: Triton
Structure Name(s): Archon
Structure ID(s): 41769969
How can we help you now: Please add the missing alien core to my OCD.


#2

Can’t be found in a recycle process. Only CSW here and there.


#3

Then it should be this ID (I hope): 43473372

(ship is four times in structure commander, I do not know which one was the last ID).


#4

Yep, this looks like the right one.
But it had no Alien Core in it. Hence no Alien Core recycled.

Funny name btw…


#5

Ok, that was the wrong one again. That is a completely different ship.

This would be the next ID (fingers crossed!): 43430339

As I said, tons of Archons there, sorry!


#6

Finally.

So after ~30 minutes I’m not sure yet…

We had a backup at 17:14 where you had 7 Alien Cores.
Then you recycled 5 alien ships until now. And now you have 13 in your OCD…

Something is strange or I am just too tired / stressed for the full wipe.
Will ask @Jascha tomorrow if he is back.

Ping us when it’s not resolved before Friday again.


#7

The problem with that is that I recycled 6 alien cored ships:

Archon (my CV)
Twofish (my brother’s CV)
Knum’s Flying Iron (Maur)
Digger (X-7B)
Alder (X-7B)
V-Ding (V-Wing)


#8

Ah well, then it’s solved. 6+7=13 :+1:
Thanks


#9

It isn’t because I received one core from Smudgybear from my faction aswell.


Alien core not in OCD after recycling ship
#10

Dunno where this comes from now but it doesn’t matter. Smudgybear logged off 2 hours before you started your recycle run.
Overall I just can’t see an obvious loss from our logs and you are right about your six ships.
Next time please proof with “before” “after” screenshots. At least until we have a better log output implemented in the next step.

We just can’t refund things based on “blind” facts especially for so important items.


#11

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