All ships/bases are gone except one base and one CV of mine

[psiwyrm]

======= NOTICE FOR HELP =======

What happened:
=> I logged in today after not playing for a few days and noticed that the SV and HV that were docked on my CV are completely gone
my base and the CV itself are fine
the base and CV are both on the Eden planet
when I logged out before, I was in the cockpit of my CV which is maybe why it’s still there
I noticed my faction doesn’t have anything left in the registry either except for bases

Player(s) with issue:
=> unsure at the moment

Server:
=> HWS NA

Time (cb:time):
=> 11:55 PM PST

Playfield:
=> Eden planet

Structure Name(s):
=> psifrigate, psi hv miner 2.0 (I think that was the name)

Structure ID(s):
=> psifrigate ID was 3630982
HV miner unsure never saved it

How can we help you now:
=> crediting in terms of ingots would be helpful
I can tell you what they cost me when I find out later
also I would hope that this issue is just kind of a random one off and not a reoccuring issue
losing my CV would be difficult to have to re-mine all the ingots to get it back on there and if it happens then I don’t care to play

thank you for your time and patience in reading this
sincerely,

• psiwyrm

[Jascha]

Hey,

sorry. But you touched those structures the last time on 02.10.
After 16 days we wipe structures that are not touched. That was 4 days ago. our Backups only contain 3 days.

Sorry to say, but those structures are gone

If you know you are gone for longer and you have no friends who take care of your structures, consider the support option “Keep Structures (Holiday)”
Otherwise you need to at least login and “touch” (check forum what that means!) all structures from time to time. Then structures should not disappear

[psiwyrm]

ohh I did not realize that the time for structures to disappear was so short and the have to be “touched” every now and then
the holiday option sounds good and I’ll be sure to make use of that if I need to
otherwise I’ll be sure to log in every now and then

thank you for your amazingly quick response!
much appreciated