Auto miner Malfunction?

HWS connect says my auto miner is LVL 3, but it only pulls 2 ore per hour. Is it broke? the Guide says it should be getting 3 ore/hour or am I just crazy?

Did you take into account it’s efficiency?

If you upgraded the autominer using a multitool, try picking it up and placing it again.

EDIT:
Ah HWS miner of course I misread sorry.

I’m talking about the chat bot AM