Cannot change server to EU - now character stuck

[Destructojoe]

======= NOTICE FOR HELP =======

What happened?
=> Tried to use cross server warp - got to the origin selection screen then loading indefinetely.

Player(s) with issue? (steam name)
=> Destructojoe

Server? (EU or NA)
=> NA - trying to get to EU

When did it happen? (Use server time: type ingame cb:time)
=> 01:00 1/18/2021

On which Playfield?
=> Cross server warp NA

Structure Name(s)?
=>

Structure ID(s) (Open ingame console and type di)?
=>

How can we help you now?
=> If I cannot load to EU, then reload my character to NA

Steps taken already: File permission set to everyone, verified steam files.

[Bob]

HWS cache folder was deleted also. this happened when we attempted his 1st CSW of the season.

[Jascha]

Hey,

not much we can do on EU since your character is not even there. So it can only fixed from client side.
Maybe after clearing cache and the server restart you can try again.

If not I would restore you on NA and delete the csw files

[Destructojoe]

The server reset seemed to “fix” the issue. Please close topic.