Connection issues so bad I can't play anymore

aceswild · January 24, 2020, 9:40am

======= NOTICE FOR HELP =======

What happened:
=> I keep getting disconnected from the server

Player(s) with issue:
=> aceswild

Server:
=> NA

Time (cb:time):
=> 24-03:56:55.288 19_56

Playfield:
=> Atlantis

Structure Name(s):
=> ?

Structure ID(s):
=> ?

How can we help you now:
=> I keep getting disconnected from the server. It says things like “connection to dedicated server lost”. I can log on for about a minute, then it will kick me off. this happened before I spawned a questionable blueprint ship as well as afterwards.

Earlier today I had this issue and it was so bad that I had to stop playing. I then upgraded my machine with a new motherboard, reinstalled windows and steam, and reinstalled empyrion. I am still getting the same issues. One time I was spawned in the middle of space, 6 km from my ship. Another couple times I spawned in random unpowered spawn locations, one was a med bay (not a clone chamber) in an NPC base!

Attached is my log so that you might be able to help. I just want to play again!

Mono path[0] = ‘C:/Program Files (x86)/Steam/steamapps/common/Empyrion - Galactic Survival/Client/Empyrion_Data/Managed’
Mono config path = ‘C:/Program Files (x86)/Steam/steamapps/common/Empyrion - Galactic Survival/Client/MonoBleedingEdge/etc’
Initialize engine version: 2019.2.14f1 (49dd4e9fa428)
[XR] Discovering subsystems at path C:/Program Files (x86)/Steam/steamapps/common/Empyrion - Galactic Survival/Client/Empyrion_Data/UnitySubsystems
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: AMD Radeon™ R9 290X (ID=0x67b0)
Vendor:
VRAM: 4072 MB
Driver: 26.20.15015.1007
Begin MonoManager ReloadAssembly

Completed reload, in 0.212 seconds
Initializing input.

Input initialized.

Initialized touch support.

UnloadTime: 4.275900 ms
24-03:49:08.273 19_49 -LOG- *************************************************************************
24-03:49:08.294 19_49 -LOG- Empyrion - Galactic Survival
24-03:49:08.294 19_49 -LOG- Version: Alpha 11.5.5
24-03:49:08.294 19_49 -LOG- Build: 2776
24-03:49:08.294 19_49 -LOG- Platform: Win, 64 Bit
24-03:49:08.295 19_49 -LOG- OS: Windows 10 (10.0.0) 64bit
24-03:49:08.295 19_49 -LOG- DRAM: 32718
24-03:49:08.295 19_49 -LOG- CPU: AMD Ryzen 5 3600X 6-Core Processor
24-03:49:08.295 19_49 -LOG- Freq: 3800
24-03:49:08.295 19_49 -LOG- Cores: 12
24-03:49:08.295 19_49 -LOG- Gfx: Direct3D 11.0 [level 11.1]
24-03:49:08.295 19_49 -LOG- VRAM: 4072
24-03:49:08.296 19_49 -LOG- SL: 5
24-03:49:08.296 19_49 -LOG- Force DX9: False
24-03:49:08.296 19_49 -LOG- Instancing: True
24-03:49:08.297 19_49 -LOG- TimeZone: -08:00
24-03:49:08.297 19_49 -LOG- Culture: en-CA
24-03:49:08.297 19_49 -LOG- Last build: 2776
24-03:49:08.299 19_49 -LOG- Build: Release (timerToken)
24-03:49:08.299 19_49 -LOG- *************************************************************************
Setting up 6 worker threads for Enlighten.
Thread → id: ae0 → priority: 1
Thread → id: 23ec → priority: 1
Thread → id: c1c → priority: 1
Thread → id: 265c → priority: 1
Thread → id: 2b84 → priority: 1
Thread → id: 132c → priority: 1
Unloading 4 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 4.467300 ms
24-03:49:08.653 19_49 -LOG- EAC: Initializing client…
24-03:49:08.655 19_49 -LOG- EAC: OnLoadCompleted: InitSuccess - Easy Anti-Cheat successfully initialized
24-03:49:09.024 19_49 -LOG- Args: C:\Program Files (x86)\Steam\steamapps\common\Empyrion - Galactic Survival\Client\Empyrion.exe -logFile …/Logs/2776/Client_200123-194902-61.log -eac_executablename Empyrion.exe

Unloading 387 unused Assets to reduce memory usage. Loaded Objects now: 4764.
Total: 3.624800 ms (FindLiveObjects: 0.299500 ms CreateObjectMapping: 0.061100 ms MarkObjects: 3.154400 ms DeleteObjects: 0.109800 ms)

Searching for compatible XInput library…
Found Xinput1_4.dll.
24-03:49:10.293 19_49 -LOG- Local player 76561197972086576/‘aceswild’
WARNING: Shader Unsupported: ‘Hidden/Nature/Terrain/Utilities’ - All passes removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
ERROR: Shader Shader is not supported on this GPU (none of subshaders/fallbacks are suitable)WARNING: Shader Unsupported: ‘Hidden/Nature/Terrain/Utilities’ - Setting to default shader.
24-03:49:19.818 19_49 -LOG- Voxelizing took 410ms, voxels=147155, shapes=1259, mem=644kB
Could not find method ‘SetLabel’ on UIScrollablePopupList

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)

24-03:49:34.745 19_49 -LOG- Connecting to server HWS NA NEW SEASON|PvPvE|NEW Universe|Story|Hard|Active|Mods…
24-03:49:35.111 19_49 -LOG- Steam: GetAuthSessionTicket for player 76561197972086576: 10
24-03:49:35.228 19_49 -LOG- Connected to server [EAC.ConnReset]
24-03:49:35.254 19_49 -LOG- Starting Client game. Local player 76561197972086576/‘aceswild’
24-03:49:35.293 19_49 -LOG- EAC: Pushing 24 bytes from dedi to EAC
24-03:49:35.310 19_49 -LOG- EAC: Popped 24 bytes for dedi (seq 0)
24-03:49:35.427 19_49 -LOG- EAC: Pushing 24 bytes from dedi to EAC
24-03:49:35.443 19_49 -LOG- EAC: Popped 24 bytes for dedi (seq 1)
24-03:49:35.560 19_49 -LOG- EAC: Pushing 64 bytes from dedi to EAC
24-03:49:35.581 19_49 -LOG- EAC: Popped 252 bytes for dedi (seq 3)
24-03:49:35.581 19_49 -LOG- EAC: Popped 24 bytes for dedi (seq 4)
24-03:49:35.581 19_49 -LOG- EAC: Popped 3 messsages in a row
24-03:49:36.802 19_49 -LOG- Voxelizing took 339ms, voxels=147155, shapes=1259, mem=644kB
24-03:49:37.036 19_49 -LOG- Save game version Alpha 11.5.3, Build 2759
24-03:49:37.291 19_49 -LOG- EAC: Pushing 24 bytes from dedi to EAC
24-03:49:37.291 19_49 -LOG- EAC: Pushing 24 bytes from dedi to EAC
24-03:49:37.291 19_49 -LOG- EAC: Pushing 256 bytes from dedi to EAC
24-03:49:37.291 19_49 -LOG- EAC: Pushing 256 bytes from dedi to EAC
24-03:49:37.291 19_49 -LOG- EAC: Pushing 84 bytes from dedi to EAC
24-03:49:37.314 19_49 -LOG- EAC: Popped 24 bytes for dedi (seq 5)
24-03:49:37.314 19_49 -LOG- EAC: Popped 24 bytes for dedi (seq 6)
24-03:49:37.314 19_49 -LOG- EAC: Popped 24 bytes for dedi (seq 7)
24-03:49:37.314 19_49 -LOG- EAC: Popped 221 bytes for dedi (seq 9)
24-03:49:37.314 19_49 -LOG- EAC: Popped 5 messsages in a row
24-03:49:37.430 19_49 -LOG- EAC: Pushing 24 bytes from dedi to EAC
24-03:49:37.447 19_49 -LOG- EAC: Pushing 24 bytes from dedi to EAC
24-03:49:37.581 19_49 -LOG- EAC: Pushing 156 bytes from dedi to EAC
24-03:49:37.597 19_49 -LOG- EAC: Popped 24 bytes for dedi (seq 10)
24-03:50:27.809 19_50 -LOG- Connected to server. Game name: ‘HWS 11’
24-03:50:27.810 19_50 -LOG- Init: game=HWS 11, mode=parentOptions, global seed=7, playfield=
24-03:50:27.878 19_50 -LOG- Caching of BAI Behavior trees: 67 ms Memory: 0.125 MB
24-03:50:27.892 19_50 -LOG- Loading playfield ‘Atlantis Sector’
24-03:50:27.983 19_50 -LOG- Playfield ‘Atlantis Sector’ with type ‘space’ and playfield seed 7 loaded (90 ms)
NullReferenceException: Object reference not set to an instance of an object
at TMPro.TextMeshPro.GenerateTextMesh () [0x00de7] in <09647a2b4f4a46e88536e04dc4a82183>:0
at TMPro.TextMeshPro.GenerateTextMesh () [0x02602] in <09647a2b4f4a46e88536e04dc4a82183>:0
at TMPro.TextMeshPro.OnPreRenderObject () [0x000e2] in <09647a2b4f4a46e88536e04dc4a82183>:0
at TMPro.TextMeshPro.Rebuild (UnityEngine.UI.CanvasUpdate update) [0x00035] in <09647a2b4f4a46e88536e04dc4a82183>:0
at TMPro.TMP_UpdateManager.DoRebuilds () [0x00083] in <09647a2b4f4a46e88536e04dc4a82183>:0
at TMPro.TMP_UpdateManager.OnCameraPreCull (UnityEngine.Camera cam) [0x00000] in <09647a2b4f4a46e88536e04dc4a82183>:0
at (wrapper delegate-invoke) .invoke_void_Camera(UnityEngine.Camera)
at UnityEngine.Camera.FireOnPreCull (UnityEngine.Camera cam) [0x0000b] in <5e1dfb686eb345078a588df96401afcc>:0

(Filename: <09647a2b4f4a46e88536e04dc4a82183> Line: 0)

24-03:50:54.842 19_50 -LOG- Unloading playfield ‘Atlantis Sector’
24-03:50:54.890 19_50 -LOG- Unloading playfield done (48ms)
24-03:50:54.892 19_50 -LOG- Loading playfield ‘Atlantis’
24-03:50:55.318 19_50 -LOG- Playfield ‘Atlantis’ with type ‘planet’ class=3 and playfield seed 7 loaded (425 ms)
24-03:50:55.551 19_50 -LOG- Weather: Clear
Unloading 5 Unused Serialized files (Serialized files now loaded: 4)

Unloading 38998 unused Assets to reduce memory usage. Loaded Objects now: 338468.
Total: 372.177900 ms (FindLiveObjects: 30.127900 ms CreateObjectMapping: 20.968800 ms MarkObjects: 283.284600 ms DeleteObjects: 37.796200 ms)

24-03:52:36.287 19_52 -LOG- Weather: Clear
24-03:54:12.051 19_54 -LOG- Weather: Clear
24-03:56:53.962 19_56 -WRN- CONNECTION TO DEDICATED SERVER LOST
24-03:56:54.976 19_56 -LOG- Disconnected from server [ConnRes]
24-03:56:55.035 19_56 -LOG- Cleanup playfield ‘Atlantis’
24-03:56:55.038 19_56 -LOG- Unloading playfield ‘Atlantis’
24-03:56:55.269 19_56 -LOG- Unloading playfield done (231ms)
24-03:56:55.288 19_56 -LOG- Cleanup done (253 ms)
Unloading 3 Unused Serialized files (Serialized files now loaded: 4)
24-03:56:55.410 19_56 -LOG- Steam: CancelAuthTicket 10

Unloading 2409 unused Assets to reduce memory usage. Loaded Objects now: 305759.
Total: 350.002100 ms (FindLiveObjects: 17.382700 ms CreateObjectMapping: 13.932600 ms MarkObjects: 304.695500 ms DeleteObjects: 13.990800 ms)

24-03:57:05.925 19_57 -LOG- OnApplicationQuit

RexXxuS · January 24, 2020, 11:22am

wow, sorry to hear about your trouble.
I tried to login at the same position as you and got also the exception which is visible in your log file at the bottom.
I didn’t get a connection issue though.

I will investigate the exception and report back on any news.
Until then I tried to teleport you to your Xardale base. There I didn’t get an exception.

RexXxuS · January 24, 2020, 11:58am

Ok, Dev and I found the issue.
Will send them the save for a fix.

That’s not easy as this exception occurs inside Unity code. One LCD of that Base contains content that Unity’s TextMeshPro package cannot handle. I can try to fix this until there’s a package update.

But it might not relates to your connection issues. I’ve been around 1 hour near your structures on HWS NA now and didn’t get one single disconnect.
Maybe it’s your internet. VPN / WLAN / Hotspot / etc.

aceswild · January 24, 2020, 4:08pm

I restarted my cable modem a few times, and it seems to have fixed the issue. I actually found this solution about 12 hours ago, but I couldn’t post to the ticket as it needed to be approved by a moderator. sorry about that!

system · January 27, 2020, 4:08pm

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