Credits being taken out of EB for no reason

======= NOTICE FOR HELP =======

What happened?
=> Credits being taken out of my EB but not being spent on anything/nothing shows up on HWS dashboard activity log. Happened (so far) twice in increments of 3m-3.5m (total around 7m)

Player(s) with issue? (steam name)
=> Cnbl

Server? (+ EU or + NA or RE EU or RE NA)
=> RE NA

When did it happen? (Use server time: type ingame cb:time)
=> 06/11/22 13:30-14:00

On which Playfield?
=> Ouraam Sector

Structure Name(s)?
=>

Structure ID(s) (Open ingame console and type di)?
=>

How can we help you now?
=> Please find out why the credits is being taken out/refund the credits

Welcome to HWS

I couldn’t find transaction on that given server time.

Roughly checking your logs you bought stuff from the HWS Connect Marketplace and paid Tax.
But without the correct time I don’t know.

First time was around 13:30 server time, second time i saw happen in real time just after 14:00 server time (i checked cb:time). You can see i put 15m into EB and after spending 5m, 3.5m, 152k and 84k (8.736m) on the market i was left with 3.3m (Currently at 5.7m after selling 2.75m on the market). Problem is that it happened twice within a 30 minute timeframe so i’d rather not put more money into my EB if its just gonna keep taking 3m out randomly. Ive listed my activity log. As i said there was no transaction on my activity log to show the 7m being taken out of my EB.

22-11-06 17:13 Sell Item Received 2450000 credits for selling 245x Coolant to Co6uPaTejib.
22-11-06 15:00 Lose RP at death lost 1 Origin XP for dying
22-11-06 13:14 Warp-rescue from Baphidar [Sun Left] to Baphidar [Sun Left] to Ship ‘The Hero Reforged’ (5763439)
22-11-06 10:36 Sell Item Trade canceled => Added to backpack id=628, amount=7. Fees: 3500000 credits
22-11-06 10:15 Buy Item Purchased 3000x Cobalt ingot from Mimic83 for 84000 credits and 0 RP
22-11-06 10:13 Buy Item Purchased 4000x Neodymium ingot from Mimic83 for 152000 credits and 0 RP
22-11-06 09:40 Buy Item Purchased 1x Radioisotope Generator from Ghost13 for 5000000 credits and 0 RP
22-11-06 09:38 PayIn paid -15000000 credits into bank (15000000).

Sorry for the wait.
Took me a while until I found it

Log (2022-11-06 | 10:36:37) | User (Cnbl) | [Market] STOPPING id=173126
Log (2022-11-06 | 10:36:37) | User (Cnbl) | CONFIRM_FEE => {"market_fee":10,"credits_cost":3500000,"status":"ERR","error":"CONFIRM_FEE"}

That was the reason. Read more about the HWS Connect Marketplace here:

In terms of our HWS Feature I can guarantee you 99,99% that nothing is happening randomly and the EB is safe. Much more safe than the buggy ingame stuff for sure.

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.