Deducted bank account twice but no goods delivered

HWS Get Support Support
23

Sorry for the delay. Don’t hesitate to poke me more next time.
I’m currently overloaded…

So in the logs I found
Log (2022-07-31 | 21:41:16) | User AddCredits":-6855143,"
Log (2022-07-31 | 21:41:16) | User (xxx) | Failed to charge costs! Make sure you have enough money in your Elemental Bank. => {“status”:“ERR”,“error”:“Failed to charge costs! Make sure you have enough money in your Elemental Bank.”}

So, not sure why this bug occurred. Most of the times it worked…
I returned the credits and gave you the items for now.

24

Thank you! I have desperated)

25

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