Did not receive support package

[Dexter168]

======= NOTICE FOR HELP =======

What happened?
=> did not receive Bank Level 5 that I purchased on July 10th

Player(s) with issue? (steam name)
=> Dexter168

Server? (+ EU or + NA or RE EU or RE NA)
=> NA

When did it happen? (Use server time: type ingame cb:time)
=> 19:00 July 12

On which Playfield?
=> EEC

Structure Name(s)?
=> none

Structure ID(s) (Open ingame console and type di)?
=>
None
How can we help you now?
=> I know everyone is busy at the start of the new season, but when you get a chance, please correct my bank level to what its supposed to br. thank you

[Dr.Dark]

Hey, @Dexter168.

Bank levels purchases are applied instantly, unless you have multiple; then the extras get applied in the next seasons.

Since you bought it right before the full wipe, your level would have been reset after you had it only 2 days. So you probably got it. Just bought it at a bad time

@Dexter168

Server? (+ EU or + NA or RE EU or RE NA)
=> NA

Do you play on HWS+ NA or RE NA?

[Dexter168]

NA…Next time I’ll buy the package after the re-start

[Dexter168]

RE NA

[Dr.Dark]

@RexXxuS will have to take a look, but technically it’s complicated, since upgrading before the wipe meant that the amount of credits you carried across might have been more than it otherwise would have.

[RexXxuS]

Why do you think you didn’t get your Bank Level?
The logs say you did but as Dark said, maybe the timing was bad.

I appreciate your support a lot and for me it’s ok if I apply the Bank Level 5 now again. So have fun